The Zoo Veterinary Clinic Receptionist serves as the first point of contact for staff, zoo personnel, and external clients needing veterinary services. The receptionist supports smooth clinic operations by managing front desk duties, handling communications, scheduling appointments, and ensuring accurate record keeping—all while maintaining a professional, animal-friendly environment.
Key Responsibilities
Client & Staff Interaction
Handle incoming calls and emails regarding animal care appointments, emergencies, and general inquiries.
Schedule and coordinate appointments for routine check-ups, procedures, and urgent care cases for zoo animals and occasionally exotic pets.
Administrative Duties
Maintain and update medical records, appointment logs, and animal care schedules.
Manage the reception area, ensuring it is clean, organized, and professional at all times.
Handle billing, invoicing, and basic payment processing when required.
Receive and sort incoming mail, deliveries, and supply orders.
Clinic Operations Support
Communicate effectively with veterinary technicians, and veterinarians to relay information about appointments or changes in schedule.
Assist in preparing documentation, intake forms, or discharge summaries as needed.
Monitor clinic inventory levels of front-desk supplies and place orders as required.
Confidentiality & Compliance
Maintain confidentiality of medical records, staff information, and clinic operations.
Adhere to clinic policies, safety procedures, and biosecurity protocols specific to zoo and exotic animal care.
Requirements
Qualifications
Education & Experience
High school diploma or equivalent (required); associate degree or administrative training (preferred).
At least 1 year of experience in a veterinary, medical, or administrative role.
Skills
Strong verbal and written communication skills.
Ability to handle a multi-line phone system and appointment software (e.g., Cornerstone, AviMark, or zoo-specific systems).
Comfort and professionalism in working in an animal care environment, including with exotic species.
Excellent organizational and multitasking abilities.
Working Conditions
Full-time position; availability on weekends, holidays, or during emergencies may be required.
Environment includes exposure to animals, animal dander, and medical-related activity.
Some physical activity (light lifting, standing, or walking short distances within the clinic or zoo campus).
