1. Hotel Management Systems (PMS) Proficiency<\/span><\/b>
<\/p>
Experience using Property Management Systems
(PMS)<\/span>
<\/li>Ability to perform:<\/span>
<\/li>Check -in and check -out<\/span>
<\/li>Room blocking and reservations<\/span>
<\/li>Billing and folio adjustments<\/span>
<\/li>Daily shift closures and reports<\/span>
<\/li><\/ul><\/ul>2. Telephone and Communication Systems<\/span><\/b>
<\/p>
Familiarity with hotel PBX or switchboard
systems<\/b><\/span>
<\/li>Handling internal/external calls, wake -up calls,
and message relays<\/span>
<\/li><\/ul>3. Point of Sale (POS) System Knowledge<\/span><\/b>
<\/p>
Understanding of how to operate POS terminals for
guest payments<\/span>
<\/li>Resolving discrepancies in billing or guest
complaints related to transactions<\/span>
<\/li><\/ul>4. Microsoft Office Suite<\/span><\/b>
<\/p>
Proficiency in Excel<\/b> (reporting, guest
data management), Word<\/b> (correspondence), and Outlook<\/b> (emails
& scheduling)<\/span>
<\/li>Ability to prepare reports and analyze
performance trends<\/span>
<\/li><\/ul>5. Booking Engine & Channel Manager Experience<\/span><\/b>
<\/p>
Knowledge of OTA platforms (Booking.com, Expedia,
Agoda) and integration tools (SiteMinder, RateGain)<\/span>
<\/li>Managing inventory, rate parity, and reservations
from different channels<\/span>
<\/li><\/ul>6. Audit & Night Closure Procedures<\/span><\/b>
<\/p>
Understanding of Front Office cash handling
and reconciliation<\/b><\/span>
<\/li>Ability to assist or supervise night audits and
ensure end -of -day financial reporting<\/span>
<\/li><\/ul>7. Security & Access Control Systems<\/span><\/b>
<\/p>
Familiarity with room key encoding systems<\/b> (e.g., Onity, VingCard)<\/span>
<\/li>Awareness of CCTV monitoring<\/b> for
lobby/front office zones<\/span>
<\/li><\/ul>8. CRM & Guest Experience Tools<\/span><\/b>
<\/p>
Using CRM platforms to record guest preferences,
feedback, and loyalty tracking<\/span>
<\/li>Handling post -stay surveys or complaint
resolution through internal systems<\/span>
<\/li><\/ul>9. Reporting & Compliance<\/span><\/b>
<\/p>
Creating and submitting daily sales reports,
occupancy forecasts, and VIP arrival summaries<\/span>
<\/li>Ensuring DCT/Municipality regulations are
followed (for UAE context)<\/span>
<\/li><\/ul>
<\/div><\/span>
