Duties & Responsibilities: <\/span><\/i><\/b>
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<\/p> · <\/span><\/span><\/span>Guest Reception and Assistance:<\/span><\/b> Greet and interact with guests in a professional, friendly,
and courteous manner. Provide information on services, amenities, and resort
facilities.<\/span>
<\/p> · <\/span><\/span><\/span>Check -in/Check -out:<\/span><\/b> Facilitate the smooth check -in and check -out process, ensuring accurate
guest data entry, billing, and timely assistance with any requests.<\/span>
<\/p> · <\/span><\/span><\/span>Reservation Management:<\/span><\/b> Assist with the management of guest reservations, including
making new bookings, modifying existing reservations, and confirming
reservations as necessary.<\/span>
<\/p> · <\/span><\/span><\/span>Guest Requests & Inquiries:<\/span><\/b> Handle guest inquiries, concerns, and special requests
(e.g., transportation, dining reservations, special accommodation) efficiently
and professionally.<\/span>
<\/p> · <\/span><\/span><\/span>Problem Resolution:<\/span><\/b> Address guest complaints or concerns promptly, finding effective
solutions while maintaining a positive guest experience.<\/span>
<\/p> · <\/span><\/span><\/span>Communication with Departments:<\/span><\/b> Liaise with housekeeping, maintenance, security, and other
departments to ensure timely responses to guest needs and requests.<\/span>
<\/p> · <\/span><\/span><\/span>Provide Information:<\/span><\/b> Offer local area information and assist with recommending activities,
dining options, and events both within the zoo & resort and in the
surrounding area.<\/span>
<\/p> · <\/span><\/span><\/span>Guest Experience Monitoring:<\/span><\/b> Ensure that guest interactions and experiences are
consistently positive and maintain a high level of guest satisfaction.<\/span>
<\/p> · <\/span><\/span><\/span>Administrative Support:<\/span><\/b> Perform light administrative duties, including managing
guest files, updating databases, and maintaining the front desk area.<\/span>
<\/p> · <\/span><\/span><\/span>Safety and Security:<\/span><\/b> Ensure guests are aware of safety protocols and emergency procedures.
Maintain confidentiality of guest information and ensure the security of the
front desk area.<\/span>
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<\/p><\/span>
Requirements<\/h3>Qualifications:<\/span><\/b>
<\/p> · <\/span><\/span><\/span>High
school diploma or equivalent; a degree or certification in hospitality
management / Business Administration.<\/span>
<\/p> · <\/span><\/span><\/span>Previous
experience in guest service, customer service, or front office roles,
preferably in a hotel, resort.<\/span>
<\/p> · <\/span><\/span><\/span>Excellent
communication and interpersonal skills.<\/span>
<\/p> · <\/span><\/span><\/span>Proficiency
in Microsoft Office Suite (Word, Excel, Outlook).<\/span>
<\/p> · <\/span><\/span><\/span>Fluency
in English is essential; proficiency in Arabic or other languages is an
advantage.<\/span>
<\/p> · <\/span><\/span><\/span>Strong
problem -solving and decision -making skills.<\/span>
<\/p> · <\/span><\/span><\/span>Ability
to work in a fast -paced environment, manage multiple tasks, and maintain a
positive attitude.<\/span>
<\/p> · <\/span><\/span><\/span>Strong
organizational and multitasking abilities.<\/span>
<\/p> · <\/span><\/span><\/span>Ability
to stand for extended periods.<\/span>
<\/p> · <\/span><\/span><\/span>Flexibility
to work shifts, including evenings, weekends, and holidays as needed.<\/span>
<\/p>
<\/div><\/span>
Benefits<\/h3>Accommodation: Provided.
<\/div>Duty Meal: Provided.<\/div><\/span>
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