The Duty Manager is
responsible for overseeing the operational activities of the company during
their shift. They ensure that all operations run smoothly, efficiently, and in
compliance with company policies and standards. The Duty Manager addresses
customer needs, resolves issues, supervises staff, and ensures that operational
targets are met.
Duties & Responsibilities:
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Key
Responsibilities:
·Oversee daily operations during the shift to
ensure smooth functioning of all departments.
- Develop
and implement strategic plans, SOP’S, policies, and procedures for
efficiency and effective of butterfly Park.
·Ensure adherence to company policies,
procedures, and safety standards.
·Monitor and manage resources (personnel,
equipment, etc.) to maintain optimal service delivery.
·Ensure compliance with operational standards and
protocols.
·Supervise and manage team members, providing
direction and support as needed.
·Assign tasks and ensure that work is completed
efficiently and to the expected standard.
·Resolve any staffing issues or concerns and
report significant issues to senior management.
·Conduct performance evaluations and provide
feedback on staff performance.
·Ensure high levels of customer satisfaction by
responding to customer inquiries, complaints, or special requests.
·Handle customer complaints in a professional and
efficient manner, finding satisfactory resolutions.
·Monitor customer feedback and make improvements
where necessary.
·Quickly identify and resolve operational issues
that may arise during the shift.
·Take proactive measures to mitigate risks,
delays, or disruptions to operations.
·Make real-time decisions to ensure operational
efficiency and customer satisfaction.
·Communicate with the Operations Manager/General
Manager to report on key operational updates, incidents, or escalations.
·Maintain logs of daily operations, including
issues encountered, corrective actions taken, and notable incidents.
·Prepare and submit reports on shift activities,
staffing, inventory, and customer service metrics.
·Oversee inventory levels and ensure the
availability of necessary supplies and resources for operations.
·Ensure resources are used efficiently to
minimize wastage and costs.
·Ensure health and safety standards are adhered
to at all times.
·Conduct routine inspections to identify
potential hazards and take corrective actions where necessary.
·Ensure emergency protocols are followed during
incidents or emergencies.
·Manage the shift schedule, ensuring that
staffing levels are appropriate for the demands of the shift.
·Oversee staff handovers to ensure that all
relevant information is passed between shifts.
·Provide guidance and support to new and existing
staff.
·Assist in training and development of staff to
improve performance and operational knowledge.
Requirements
Qualifications
and Skills:
·Education: High school diploma or
equivalent (Bachelor’s degree in business, hospitality, or related field
preferred).
·Experience: Minimum 2-3 years of
experience in a supervisory or managerial role, preferably in an
operations-related position.
·Skills:
oStrong
leadership and team management skills.
oExcellent
communication and interpersonal abilities.
oGood
problem-solving and decision-making skills.
oAbility
to work under pressure and handle multiple tasks simultaneously.
oStrong
customer service orientation.
oFamiliarity
with operational software or management tools.
