Duties & Responsibilities:<\/span><\/i><\/b>
<\/p><\/td><\/tr><\/tbody><\/table> <\/span>
<\/p> Key
Responsibilities:<\/span><\/b>
<\/p>
<\/p> · <\/span><\/span><\/span>Oversee daily operations during the shift to
ensure smooth functioning of all departments.
<\/p> Develop
and implement strategic plans, SOP’S, policies, and procedures for
efficiency and effective of butterfly Park.
<\/li><\/ul>· <\/span><\/span><\/span>Ensure adherence to company policies,
procedures, and safety standards.
<\/p> · <\/span><\/span><\/span>Monitor and manage resources (personnel,
equipment, etc.) to maintain optimal service delivery.
<\/p> · <\/span><\/span><\/span>Ensure compliance with operational standards and
protocols.
<\/p> · <\/span><\/span><\/span>Supervise and manage team members, providing
direction and support as needed.
<\/p> · <\/span><\/span><\/span>Assign tasks and ensure that work is completed
efficiently and to the expected standard.
<\/p> · <\/span><\/span><\/span>Resolve any staffing issues or concerns and
report significant issues to senior management.
<\/p> · <\/span><\/span><\/span>Conduct performance evaluations and provide
feedback on staff performance.
<\/p> · <\/span><\/span><\/span>Ensure high levels of customer satisfaction by
responding to customer inquiries, complaints, or special requests.
<\/p> · <\/span><\/span><\/span>Handle customer complaints in a professional and
efficient manner, finding satisfactory resolutions.
<\/p> · <\/span><\/span><\/span>Monitor customer feedback and make improvements
where necessary.
<\/p> · <\/span><\/span><\/span>Quickly identify and resolve operational issues
that may arise during the shift.
<\/p> · <\/span><\/span><\/span>Take proactive measures to mitigate risks,
delays, or disruptions to operations.
<\/p> · <\/span><\/span><\/span>Make real -time decisions to ensure operational
efficiency and customer satisfaction.
<\/p> · <\/span><\/span><\/span>Communicate with the Operations Manager/General
Manager to report on key operational updates, incidents, or escalations.
<\/p> · <\/span><\/span><\/span>Maintain logs of daily operations, including
issues encountered, corrective actions taken, and notable incidents.
<\/p> · <\/span><\/span><\/span>Prepare and submit reports on shift activities,
staffing, inventory, and customer service metrics.
<\/p> · <\/span><\/span><\/span>Oversee inventory levels and ensure the
availability of necessary supplies and resources for operations.
<\/p> · <\/span><\/span><\/span>Ensure resources are used efficiently to
minimize wastage and costs.
<\/p> · <\/span><\/span><\/span>Ensure health and safety standards are adhered
to at all times.
<\/p> · <\/span><\/span><\/span>Conduct routine inspections to identify
potential hazards and take corrective actions where necessary.
<\/p> · <\/span><\/span><\/span>Ensure emergency protocols are followed during
incidents or emergencies.
<\/p> · <\/span><\/span><\/span>Manage the shift schedule, ensuring that
staffing levels are appropriate for the demands of the shift.
<\/p> · <\/span><\/span><\/span>Oversee staff handovers to ensure that all
relevant information is passed between shifts.
<\/p> · <\/span><\/span><\/span>Provide guidance and support to new and existing
staff.
<\/p> · <\/span><\/span><\/span>Assist in training and development of staff to
improve performance and operational knowledge.
<\/p>
<\/div><\/span>
Requirements<\/h3>Qualifications
and Skills:<\/span><\/b>
<\/p> <\/span>
<\/p> · <\/span><\/span><\/span>Education:<\/b> High school diploma or
equivalent (Bachelor’s degree in business, hospitality, or related field
preferred).
<\/p> · <\/span><\/span><\/span>Experience:<\/b> Minimum 2 -3 years of
experience in a supervisory or managerial role, preferably in an
operations -related position.
<\/p>
<\/p> · <\/span><\/span><\/span>Skills:<\/b>
<\/p> o <\/span><\/span><\/span>Strong
leadership and team management skills.
<\/p> o <\/span><\/span><\/span>Excellent
communication and interpersonal abilities.
<\/p> o <\/span><\/span><\/span>Good
problem -solving and decision -making skills.
<\/p> o <\/span><\/span><\/span>Ability
to work under pressure and handle multiple tasks simultaneously.
<\/p> o <\/span><\/span><\/span>Strong
customer service orientation.
<\/p> o <\/span><\/span><\/span>Familiarity
with operational software or management tools.
<\/p>
<\/div><\/span>
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