<\/div>Key Responsibilities:
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Customer Service & Support:
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Handle customer queries, complaints, and service requests through calls, emails, or direct visits.
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Ensure timely resolution of customer issues with proper follow -up.
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Maintain a high level of customer satisfaction.
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Service Operations:
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Coordinate with service engineers/technicians for installation, maintenance, and repair visits.
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Schedule and assign service tasks efficiently.
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Track pending complaints and ensure closure within TAT.
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Documentation & Reporting:
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Maintain records of service requests, customer complaints, warranty claims, and service reports.
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Prepare daily, weekly, and monthly MIS reports.
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Update service data in ERP/CRM software.
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Spare Parts Management:
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Coordinate for spare parts availability with inventory/store department.
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Ensure proper dispatch and usage tracking of spare parts.
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Warranty & Claims:
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Verify warranty cases and process service claims as per company policy.
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Maintain records of replacements and warranty settlements.
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Customer Relationship:
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Build long -term relationships with customers through professional service support.
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Collect feedback and suggest improvements in service quality.
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<\/div>Required Qualifications:
<\/h2>
Graduate / Diploma / ITI (Technical background preferred)
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Additional certification in customer service or operations is an advantage.
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<\/div>Experience:
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1 to 3 years of experience in customer service, after -sales service, or service coordination.
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Freshers with good communication skills can also apply.
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<\/div><\/span>
Requirements<\/h3>
Required Qualifications:
<\/h2>
Graduate / Diploma / ITI (Technical background preferred)
<\/p><\/li>
Additional certification in customer service or operations is an advantage.
<\/p><\/li><\/ul>
<\/div>Experience:
<\/h2>
1 to 3 years of experience in customer service, after -sales service, or service coordination.
<\/p><\/li>
Freshers with good communication skills can also apply.
<\/p><\/li><\/ul>
<\/div>Skills Required:
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Good communication and interpersonal skills
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Basic technical understanding
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Problem -solving attitude
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Knowledge of MS Excel, ERP, CRM
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Time management and coordination skills
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Customer handling skills
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Ability to work under pressure
<\/p><\/li><\/ul>
<\/div>Preferred Industry:
<\/h2>
Solar Industry
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Electrical / Electronics
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Consumer Durable
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Automobile
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Manufacturing
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<\/div>Salary:
<\/h2>
As per industry standards + Incentives (if applicable)
<\/p>
<\/div>Benefits:
<\/h2>
PF & ESIC as per company policy
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Paid Leave
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Travel Allowance (if applicable)
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Career Growth Opportunities
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Training & Development Programs
<\/p><\/li><\/ul>
<\/div>Key Performance Indicators (KPIs):
<\/h2>
Complaint resolution time
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Customer satisfaction score
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Repeat complaint reduction
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Service closure rate
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Spare parts management efficiency
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Response time to customers
<\/p><\/li><\/ul>
<\/div><\/span>
