Summary: The Development Coordinator is responsible for overseeing the CPC donor database management system (Raiser’s Edge) and all associated stewardship strategies including mailings and pledge fulfillments. This position will ensure efficiency and timeliness in processing donations and acknowledgements, including memberships, data integrity, prospecting, donor research, staff training, grant reporting deadlines, and payment portal management to maximize fundraising revenue, communication impact, and outreach. The Development Coordinator will also support CPC fundraising and membership events, membership programs, donor stewardship efforts, and key development activities.
Essential Duties and Responsibilities: Other duties may be assigned.
Fundraising Database Administration (75%)
- Oversee data entry, management, reporting, query needs, and ongoing maintenance of the Raiser’s Edge database
- Weekly processing of donations, memberships, and timely acknowledgement letters, along with other correspondence needed, such as tribute or memorial notes.
- Consolidate, track, and analyze donor data across all fundraising efforts including bulk digital and mail communications, event invites, constituent outreach, fundraising campaigns, grant awards, and volunteer service.
- Manage confidential, computerized records of financial and in-kind donors, prospects, their giving histories, and other personal information.
- Work with staff who serve as relationship managers to create and monitor plans for advancing supporters’ engagement and contributions, based on donor data integrity and consistency to increase levels of involvement and investment.
- Establish new reports and adapt ongoing reports to track giving levels, renewal rates, pledge collection deadlines, recurring gifts, and other data for ongoing and campaign donors.
- Create and generate mailing lists for year-round fundraising, donor contact, event sponsor solicitations, annual appeals, and any additional mailings for the organization.
- Conducts and ensures prompt responses to (in-person walk-ins, email and phone) member inquiries, requests and needs, solicits member feedback to improve services, always remains supportive and approachable. Elevates appropriate member and donor needs/requests/issues to Membership & Giving Manager.[AK1]
- Batch, deposit, and support the fiscal department with monthly reconciliation of Raiser’s Edge with the general ledger.
- Assist fiscal department with monthly reconciliation of pledges receivable and bank account deposit transactions, as well as annual reconciliation of all contributions, maintaining file systems and other records to support annual audit and annual report
- Receive, record, and process grant funding, in addition to tracking reporting timelines.
- Coordinate with the Membership Manager on routine donor correspondence to ensure relevancy, such as acknowledgement letters.
- Directly respond to donor/member inquiries and complaints, via phone, email, or letter, including problems with checks, credit cards, EFT, and stock gifts.
- Conduct staff training on Raiser’s Edge, as needed.
- Continued education and growth in proficiency with Raiser’s Edge Database and CRM systems.
On-Site Coordination (15%)
- Participate in fundraising and cultivation outreach, projects, and events.
- Support on-site registration at event check-in tables
- Attend fundraising events, approximately 6 times per year, some nights and weekends required.
Office Administration (10%)
- Supports office supply management, departmental invoice processing, and fundraising and membership event support.
- As directed by the Membership Manager, performs other duties as assigned to support the overall department and organization.
- Education and/or Experience:
- Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience
- Fluid knowledge with Raiser’s Edge
- Strong project and program skills required
- Organized, self-directed, detail and deadline oriented
- Knowledge of fundraising information sources, familiar with a variety of the field’s concepts, practices, strategies, procedures
- Excellent interpersonal skills, ability to work easily and effectively with a wide range of people
- Sensitivity to and respect for the privacy rights of donors in all communications
- A valid Louisiana driver’s license
Sustainability Goals:
City Park employees must strive to decrease our environmental footprint by continually seeking ways to reduce waste and energy usage, care for natural Park habitat and wildlife, and to serve as models to our patrons to do the same through education and example.
Physical Demands:
The physical demands described here are those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee will be required to constantly move from one worksite to another, communicate with others to exchange information, use repetitive motions with the wrists, hands, and/or fingers. The employee will be required to occasionally climb ladders, stairs, and the like, move in different positions to accomplish tasks in various environments including tight and confined spaces, constantly remaining in a stationary position, standing, or sitting for prolonged periods. The employee will constantly assess the accuracy, neatness and thoroughness of the work assigned. The employee may also be required to balance, stoop, kneel, crouch, reach, push, pull, grasp, talk, or hear.
Specific vision abilities required by this job may include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The employee must be able to perceive sounds at normal speaking levels with or without correction and must have the ability to receive detailed information through oral communication.
The physical demands will require the employee to constantly lift, move, or adjust objects of up to 10 lbs., frequently lift, move or adjust objects of up to 20 lbs., and occasionally lift, move, or adjust objects up to 50 lbs.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, activities take place both indoors and outdoors. The employee is occasionally exposed to outside weather conditions, including extreme heat, extreme cold, wind, and wet and/or humid conditions. The noise level in the work environment is usually normal for an outdoor environment, with occasionally elevated levels of sound during special events that may require the employee to shout to be heard above the ambient noise level.
FLSA Status: Full time, Non-Exempt
COMPETITIVE BENEFITS PACKAGE!
Must be available to work nights and weekends for events.
Full time, non-exempt position.
Full time is 40 hours per week.
