Position: Guest Services
Department / Division: Life is Good Store / Retail Operations
Status: Seasonal Employee, Non-exempt, Hourly
Pay: $15.00 per hour
Reports to: Store Manager
Benefits: Parking Pass / Amenities Passes, Georgia Employee Retirement System (GDCP)
Closing Date: Open until filled. More than one opening may be filled with this posting.
Note: Retail Guest Service employees may be assigned to work in other Jekyll Island Authority retail locations. Seasonal employees may be scheduled up to 40 hours per week; employment will not exceed 6 months.
Jekyll Island is dedicated to maintaining the delicate balance between nature and humankind through conservation, education, and preservation. Surrounded by salt marshes, expansive oceanfront, and ancient maritime forests, it is situated within the chain of the Golden Isles and just a few miles from St. Simons Island, Sea Island, and Brunswick. As a State Park, Jekyll Island is a coastal haven where nature and humans peacefully co-exist.
Job Summary:
Do what you love and love what you do! Is your glass half full? Can you help spread the message of optimism? If so, Jekyll Island seeks friendly, energetic personalities for the new Life is Good Genuine Neighborhood Shoppe. As a Retail Guest Services Associate, you will provide exceptional customer service to visitors, perform sales transactions, and maintain the store's appearance.
Description of responsibilities:
- Demonstrates exceptional customer service skills and responds to guest inquiries professionally.
- Operates point of sale system for retail sales, etc.
- Deposits all receipts, completes verification of deposit records and ensures all monies are accounted for.
- Provides visitors with information helpfully and courteously.
- Participates in training activities to optimize customer service skills.
- Restock inventory and maintain a clean and orderly sales floor.
- Assists with special projects as assigned.
- Performs other duties as assigned.
Minimum Qualifications:
- Must be at least 18 years old.
- Two years of retail/customer service experience preferred; or any equivalent combination of education, training, and experience that provides the requisite knowledge, skills, and abilities for this position.
- Must be friendly, outgoing, and helpful with the desire to work with customers
- Computer skills, including Microsoft Office, preferred.
- Ability to count money and operate a point-of-sale system
- Strong communication skills and ability to work independently or as part of a team.
- Flexible availability, including weekends and evenings.
- Reliable and punctual.
- Credit and Criminal background checks are required.
Physical Requirements/Working Conditions:
- Exert up to 35 pounds of force occasionally, up to 15 pounds frequently, and a negligible amount of force constantly to move objects.
- More than 50% of a typical workday will be spent walking, standing, balancing (standing on and using
- 1-2 steps), reaching, using fingers to handle objects such as money, and using the repetitive wrist, hand, and finger motions.
- Between 25% and 50% of the typical workday will be spent stooping (bending at the waist) and lifting.
- Less than 25% of the day is spent kneeling, crouching, sitting, pushing, and pulling.
- Sensory abilities required include vision, hearing, and touching, with more than 50% of the day spent communicating, talking, and hearing.
- Must have visual clarity to prepare and analyze data and figures, use the computer, and expansive reading.
- The majority of work is performed both indoors and outside. Work performed may be subject to extreme heat and adverse weather, including rain and cold temperatures.
- Noise level is considered normal to loud.
- Work is subjected to hazards; moving vehicles.
This description of job responsibilities is intended to reflect the major responsibilities and duties of the job. It is not intended to describe minor duties or other responsibilities that may be assigned occasionally.
This position is subject to close at any time once a satisfactory applicant pool has been identified. Applicants who complete the online application process will receive an email receipt of submission to the email address provided. If the email confirmation is not received, the applicant may contact Human Resources at 912-635-4024 for confirmation; however, due to the volume of applicants received, we cannot provide information on the application status after receipt. Applicants who need assistance to accommodate a disability may request accommodation by contacting Human Resources at 912-635-4024.
All qualified applicants will be considered but may not necessarily receive an interview. Incomplete applications or applications without accompanying documents when required will not be considered. Selected applicants will be contacted for the next steps in the selection process. Successful completion of background checks is required, including credit when applicable to the position. Relocation expenses are not authorized; applicants should consider this when applying.
Jekyll Island Authority is an Equal Opportunity Employer. The Authority supports equal employment opportunities for all persons without regard to race, color, religion, sex, national origin, age, veteran status, or any other status protected by law. The Jekyll Island is a Drug-free Workplace.
