Vancouver Aquarium, one of the many properties owned by Herschend Family Entertainment, prides itself on working towards bringing families closer together and to creating memories worth repeating. Our Core Values – greatly exceeding guest expectations, serving others, creating emotional connections, constantly improving – give us purpose and guidance.
SUMMARY:
Reporting to the Food and Beverage Manager, this role provides outstanding personalized food and beverage experiences to all Aquarium visitors and internal guests. Working in a fast-paced high volume quick service restaurant environment, the Food and Beverage Supervisor is responsible overseeing the day-to-day operations in all Food and Beverage outlets. The Food and Beverage Supervisors offer ongoing coaching and training to the team, maintains a cohesive working environment and ensures the team has all resources required for the operational success of the Outlets. Promptly addresses all visitor and guest feedback/concerns. Assigns tasks and follows up with the team as necessary Working closely with our culinary team and other departments within the Aquarium to ensure all visitors and guests have a positive memorable experience. Our Food and Beverage Supervisors are representatives of the Vancouver Aquarium and act as a “tour guide” to all our guests and visitors
ACCOUNTABILITIES:
Promote and support excellent customer service, satisfaction and positive visitor experience
- Create a positive, friendly and welcoming environment for every visitor, guest and team member
- Ensure all team members have the necessary resources for operational success
- Communicate with team to ensure they are provided with any updates or changes to menus, policy, Aquarium news etc.
- Be the champion of all standards set out by the Aquarium
- Assist with and answer general visitor questions of programs, events, orientation and any other Vancouver Aquarium related inquiries. Act as a “Tour-Guide” with in the Aquarium
- Confidently discuss all our food and beverage offerings and assist with any dietary restrictions
- Maintain a consistent positive demeanor in all circumstances
- Ensure all visitor and guest feedback is promptly addressed and rectified
- Adopt the motto “if it is not right, we will make it right”
- Anticipate visitor and guest needs
Assist with the daily operations of the various food outlets:
- Oversee the daily operation within the Food and Beverage outlets
- Ensure all products delivered to visitors and guests are of exceptional quality
- Assist with staff training and development
- Provide ongoing feedback and coaching to the team
- Delegate and assign tasks as necessary
- Assist in daily financial reporting and communication
- Review daily schedule and role assignments – adjust as needed
- Ensure all outlets have the required resources for operational success
- Champion of all health and safety protocol
Ensure high quality product experience is received by all visitor to the food outlet:
- Ensure all visitor and guest requests are fulfilled and accurate prior to delivery
- Ensure all satellite stations are clean and fully stocked
- Make certain the cafes and surrounding areas are clean and organized
- Ensure proper rotation of all food and beverage items
JOB REQUIREMENTS:
- Serving It Right certification is required
- Food Safe certified is preferred
- Clear background check is required
- Food services experience in a high volume fast paced environment is an asset
- Previous customer service experience is preferred
- Previous supervisory experience is an asset
- Possess strong leadership and people supervision skills
- Must be a motivated self-starter
- Take initiative and see tasks through to completion
- Strong time management skills with the ability to prioritize
- Excellent customer service and communication skills
- Possess strong problem solving and decision-making skills
- Be an organized leader and lead by example
- Ability to stand for extended periods of time
- Ability to safely lift, move and carry a variety of objects up to 30 lbs
- Must be available during the week, including weekends and holidays is required
Only candidates that are legally eligible to work in Canada will be considered.
Pay: $20/hour
