Office Chief, RA/FMLA/WC Payroll
Department of Transportation
STAFF SERVICES MANAGER II (SUPERVISORY)
Application Methods:
Electronic (Using your CalCareer Account)
By Mail
Drop-off
Job Description and Duties
Under the general Direction of the Assistant Division Chief, Division of Safety and Management Services, the Staff Services Manager 11 (SSM II) serves as co-manager and directs professional staff in Reasonable Accommodation, FMLA, and Worker's Compensation Payroll and serves as a back up in Worker's Compensation and Return to Work. The incumbent will collaborate with all levels of employees throughout the organization on case management, reasonable accommodation/FMLA status, informal complaint resolutions and formal legal matters. The Office Chief must demonstrate a positive attitude and a commitment to providing quality customer service that is accurate, timely and exceeds expectations while maintaining completed confidentiality.
CalCareers Exam link: Eligibility for hire may be determined by your score on the Staff Services Manager II Exam. For those who do not have current eligibility (e.g., transfer, permissive reinstatement, or voluntary demotions) and/or who will be new to state civil services employment, you must be on the state examination list to be eligible for these positions. To apply for the exam, please click here and search by typing in the classification title.
Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.
Please take this 1-minute Caltrans Recruitment survey to tell us how you found out about this job. https://forms.office.com/g/RyK102ty4G
https://youtu.be/oC9wIp8QalI
Apply today to join our team! We especially encourage applicants to check out our Caltrans Career Compass tool! The Caltrans Career Compass is a tool to assist and help candidates understand and succeed in applying to Caltrans positions.
You will find additional information about the job in the Duty Statement.
Minimum Requirements
You will find the Minimum Requirements in the Class Specification.
Special Requirements
A Statement of Qualifications (SOQ) is REQUIRED and MUST be submitted with your application to be considered for this position. Both of your SOQ response must be in no less than a 12-point font and be no more than 2 pages in length. Please respond to each question separately.
- Please share how your skills and experience make you a good fit for this position.
- Share your best leadership skill and how you applied it in the past to work collaboratively with partners.
- Describe a time when there was a conflict outside your chain of command. What did you do to resolve the conflict and what resources did you rely on to help solve it?
Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Who May Apply: Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s). Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process.
How To Apply: Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov.
Required Application Package Documents: The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
- Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov.
- Resume is optional. It may be included, but is not required.
- Statement of Qualifications - Statement of Qualifications (SOQ) is required. Please see the Special Requirements section for SOQ instructions.
