The Customer Experience Business Partner will play a pivotal role in enhancing customer satisfaction and quality processes within our technology-driven environment. This role requires a dynamic individual who can proactively engage with customers, solve problems before they arise, and influence business strategy at the Vice President level by becoming a trusted advisor and earning a seat at the table. Primary focus will be on our Digital Energy business which includes Digital Buildings and Digital Power. This role will also lend support to the Industrial Automation Business Partner as needed.
What will you do?
- Proactive Customer Engagement:
- Engage with customers proactively to understand their needs and anticipate potential issues.
- Develop and implement strategies to prevent problems before they arise.
- Foster strong relationships with key customers to ensure long-term satisfaction and loyalty.
- Conduct regular check-ins and surveys to gather proactive feedback.
- Identify and address potential pain points in the customer journey before they escalate.
- Strategic Influence:
- Become a trusted advisor to senior leadership, earning a seat at the table for strategic discussions.
- Collaborate with the Vice President of Customer Experience to shape and influence business strategy.
- Advocate for customer-centric approaches in business decisions and initiatives.
- Provide insights and recommendations based on customer feedback and market trends.
- Participate in strategic planning sessions and contribute to the development of long-term goals.
- Promote psychological safety within the organization to create a culture of innovation and open communication.
- Customer Satisfaction & Quality Processes:
- Implement and manage customer satisfaction metrics and quality assurance processes.
- Reactively address and resolve customer issues, ensuring a high level of customer satisfaction.
- Analyze customer feedback and data to identify trends and areas for improvement.
- Develop and execute action plans to enhance customer experience based on feedback.
- Cross-Functional Collaboration:
- Work closely with product development, marketing, and sales teams to ensure customer needs are met.
- Facilitate communication and collaboration between departments to enhance the overall customer experience.
- Lead cross-functional projects aimed at improving customer satisfaction and quality.
- Performance Monitoring:
- Monitor and report on key performance indicators (KPIs) related to customer experience.
- Conduct regular reviews of customer satisfaction metrics and quality assurance processes.
- Identify and implement improvements to enhance performance and achieve targets.
What skills and capabilities will make you successful?
- Customer-Centric Mindset
- Strategic Thinking
- Turning Strategy into Operational Execution
- Problem-Solving
- Intellectual Curiosity
- Quality risk management
- Leadership
- Building Organizational Trust and Psychological Safety
- Collaboration
- Analytical Skills
What's in it for you?
You will have the opportunity to develop and refine your technical and leadership skills as you gain and apply your knowledge with the goal of simultaneously advancing your personal brand and the Schneider Electric brand in the marketplace.
Schneider Electric also offers a comprehensive benefits package to support our employees, inclusive of flexible work arrangements, paid family leaves, 401(k) + match, well-being programs, holidays & paid time off, military leave benefits, and more
Who will you report to?
- This role will report to the Customer Experience Director
What qualifications will make you successful for this role?
- Bachelor’s degree in Business, Marketing, Engineering, or a related field.
- Minimum of 5 years of experience in customer experience, quality assurance, operations, or a related role in a technology-based environment.
- Strong knowledge of Schneider Electric Offers
- Technical application knowledge of Building Automation or Power Monitoring Systems.
- Technical proficiency with digital communication networks and design.
- Proven ability to influence business strategy at a senior level.
- Strong analytical skills with the ability to interpret customer data and feedback.
- Excellent communication and interpersonal skills.
- Ability to work collaboratively across departments and lead cross-functional projects.
- Proficiency in customer experience management tools and software.
Let us learn about you! Apply today.
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Looking to make an IMPACT with your career?
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric – apply today!
€36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World’s most sustainable corporations
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices.
You can find out more about our commitment to Diversity, Equity and Inclusion here and our DEI Policy here
At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
