- Handle inbound & outbound calls
- Negotiate repayment arrangements and educate debtors on consequences of non-payment
- Operate predictive dialer systems to maximize productivity and quality
- Consistently meet daily, weekly, and monthly performance standards
- Contribute to achieving monthly team targets
Exceptional customer service skills, with a strong emphasis on active listening and excellent verbal and written communication abilities. A professional phone demeanor is essential.
A comprehensive understanding of company products, services, and debt collection policies. Ability to ask pertinent questions and adeptly manage challenging situations. Has a well-developed problem solving capability Ability to constructively manage conflict and disputes. Ability to work in a disciplined manner and for long periods of time without interruption. Demonstrated proficiency in time management and decision-making skills. Integrity, loyal, punctual, trustworthy – no irregular absenteeism or late coming habits. Able to handle different managerial styles and constructive criticism Self-motivated Ability to absorb pressure well Continuously develop personal skill that will improve capability to add value to the business.
Demonstrated proficiency in time management and decision-making skills. Proficiency in business English and other South African official language. Fluency in multiple languages may be considered an asset and possessing strong typing skills
