About the role

Our client is looking for a driven, dynamic, and proactive Debt Collector to join their high-energy call center team. This is a fantastic opportunity for individuals who thrive in a competitive, target-driven environment and want to grow their career in collections.

Duties & Responsibilities

Handle inbound & outbound calls
Negotiate repayment arrangements and educate debtors on consequences of non-payment
Operate predictive dialer systems to maximize productivity and quality
Consistently meet daily, weekly, and monthly performance standards
Contribute to achieving monthly team targets

Exceptional customer service skills, with a strong emphasis on active listening and excellent verbal and written communication abilities. A professional phone demeanor is essential.
A comprehensive understanding of company products, services, and debt collection policies. Ability to ask pertinent questions and adeptly manage challenging situations. Has a well-developed problem solving capability Ability to constructively manage conflict and disputes. Ability to work in a disciplined manner and for long periods of time without interruption. Demonstrated proficiency in time management and decision-making skills. Integrity, loyal, punctual, trustworthy – no irregular absenteeism or late coming habits. Able to handle different managerial styles and constructive criticism Self-motivated Ability to absorb pressure well Continuously develop personal skill that will improve capability to add value to the business.
Demonstrated proficiency in time management and decision-making skills. Proficiency in business English and other South African official language. Fluency in multiple languages may be considered an asset and possessing strong typing skills

Desired Experience & Qualification

Minimum Requirements

Matric / High School Diploma (additional education advantageous)
At least 2 years’ debt collection or call center experience
Strong customer service and negotiation skills
Excellent verbal & written communication with a professional phone demeanor
Proficiency in Microsoft Office (Word, Excel, Outlook) and predictive dialer systems
Ability to work under pressure, manage conflict, and meet strict productivity targets
Integrity, punctuality, and reliability

Desirable Skills

Registered with the Council for Debt Collectors
Knowledge of POPI Regulations and DebiCheck process
Understanding of legal processes (Adverse Listings vs Judgements)
Fluency in business English and other South African official languages

Package & Remuneration

R5200.00 negotiable depending on experience

Ubuntu Resource Management Johannesburg

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