Italian Speaking Customer Service for Sustainability & Green Energy Company

Mercier Consultancy • Remote (Athens, Attica) • 3d ago

Description

Mercier Consultancy is thrilled to announce an opening for an Italian Speaking Customer Service Representative for our Client's Sustainability & Green Energy Company. In this pivotal role, you will provide exceptional support to our Italian-speaking customers, helping them navigate our eco-friendly products and services aimed at promoting sustainability.

Your fluency in Italian will be crucial as you assist clients with inquiries about green energy solutions, product features, and installation processes, all while delivering a high level of customer service that aligns with our commitment to environmental stewardship.

Responsibilities

Provide outstanding customer service in Italian via phone, email, and chat concerning sustainability and green energy inquiries
Assist customers with understanding our green energy products, their benefits, and eco-friendly practices
Handle order processing, modifications, and returns while resolving customer issues promptly
Document all customer interactions accurately in our CRM system
Collaborate with technical and sales teams to ensure seamless service delivery
Gather feedback from customers to inform product improvements and service enhancements
Stay informed about trends in sustainability and green energy to assist customers effectively

Requirements

Fluency in Italian and English, with strong communication skills
Excellent customer service skills with an understanding of sustainable practices
Previous experience in customer service, particularly in sustainability, energy, or related industries, is preferred
Able to manage multiple inquiries in a fast-paced environment
Detail-oriented with excellent organizational abilities
Passion for sustainability and commitment to helping customers make environmentally conscious choices
Familiarity with customer support software and CRM systems is a plus

Benefits