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National Recycling Director (NRD)

Northstar Recycling Company • Remote • 1d ago

Major Responsibilities - There are two major responsibilities of the NRD position:

Manage a group of strategic Northstar Recycling clients

Maximize profits, client retention rates, and effectively achieve client goals
Build strong relationships based on trust and respect externally and internally
Work to uphold contractual requirements between Northstar and its clients
Work across departments and provide leadership and direction internally
Think strategically and creatively to add value to the organization
Onboard new clients or client locations through large scale implementations and one-off wins
Optimize service levels and surpass client expectations

Second is to manage a group of Client Development Executives (CDs) that support a NRD’s account base. Direct management responsibilities of CDs include:

Ongoing 1-1s, skills/strength development, mentorship/coaching and professional development of CDs
Assisting and training on account-specific issues in real-time
Performing reviews, approving time off requests, setting goals, giving/soliciting feedback, disciplinary measures, etc.
Maintaining confidentiality in all matters, HR, compensation, etc.
Working internally to assign, monitor, and update employee workloads in line with the needs of the Client Services Department
When needed, facilitating successful transitions of new accounts and existing accounts across CDs

Requirements

Key Selection Criteria:

Northstar Recycling NRDs serve as the lead contact for a number of strategic clients. Criteria include:

4-year degree
2 years’ experience or more in business or waste/recycling industry a plus
Strong interpersonal skills and excellent attention to detail
Ability to interact with people at all levels of an organization
Ability to effectively communicate and help CDs achieve goals
Open-minded to new ideas, company goals, etc.
Forward thinking/strategic and growth mindset
Ability to prioritize and manage multiple projects
Following processes and policies within Northstar and leading by example
Thorough understanding of Northstar’s business model, internal platforms and ways of working, material grades, improvement strategies, etc.
Comfort and experience with negotiations
Ability to lead others and work effectively across departments
Availability after hours when needed for escalated service emergencies and ability to travel
Proven track record of meeting client/outlet expectations while delivering internal value to Northstar

Northstar NRDs can be based throughout the country. This position can be fully remote or a hybrid office/remote set-up (utilizing an existing Northstar office).

This position requires valid driver’s license and clean driving record as a condition of employment.

DEIB Statement & Commitment

At Northstar Recycling, our company’s intention behind Diversity, Equity, Inclusion, and Belonging (DEIB) is to create a more inclusive and equitable culture, business practices and methods of operation. As an organization, we are continuing the work that allows for unlearning, accountability, and acceptance. We are incorporating DEIB thinking in all our interactions including hiring, promotion, and retention efforts.

To hold ourselves accountable, Northstar utilizes a DEIB scorecard to measure the following performance metrics: Employee Education and Participation; Leadership Support and Investment; Data Practices; and Retention, Hiring and Promotion. Each metric is evaluated on a quarterly basis and Northstar’s progress is reviewed annually with our leadership team to drive accountability organizationally.

Northstar takes many actions to promote DEIB practices, especially as they relate to recruitment, retention, and promotion. We support our employees through educational resources and training, professional development opportunities, and formal Mentorship programs. We also offer several Affinity Groups and our DEIB Employee Resource Group (ERG).

Employee Benefits

Northstar offers a comprehensive benefits package, and provides a generous employee contribution to our health, dental, and vision insurance premiums. We offer a 401(k)-retirement plan and match 100% of your first 4% of pay contribution to the plan; this matching contribution is 100% immediately vested. We also provide company sponsored short-term, long-term, and life coverage, as well as a multitude of supplemental and voluntary benefit programs.

Northstar promotes a healthy work-life balance. In that spirit, we offer a competitive PTO package that includes vacation time, sick time, 7 observed federal holidays, 3 floating holidays, and additional time off each year for volunteer efforts.

Northstar is a remote-first organization! We offer a fully remote working environment with virtual culture and teambuilding events to create and maintain a sense of belonging, connection, and inclusivity between our team members. We also take great pride in our coaching culture! Northstar fosters professional development for employees within their roles and works to create opportunities for promotion to cultivate meaningful growth for Northstar employees.

EEOC Statement

Northstar Recycling adheres to all applicable federal, state and local laws regarding equal employment opportunity that make it illegal to discriminate against a job applicant or an employee because of the person's race, color, religion, sex, pregnancy or pregnancy-related condition, sexual orientation, gender identity or expression, national origin, age (40 or older), handicap or disability, genetic information, or military status. It is also illegal to discriminate against a person because the person complained about discrimination, filed a charge of discrimination, or participated in an employment discrimination investigation or lawsuit.

Northstar Recycling is committed to fully complying with the Americans with Disabilities Act (ADA), which ensures equal opportunity for qualified persons with disabilities. Reasonable accommodation is available to all disabled employees, where their disability affects the performance of job functions. All employment decisions are based on the merits of the situation in accordance with defined criteria, and not on the disability of the individual. The Company will follow any state or local law that provides individuals with disabilities greater protection than the federal ADA law.