Workers Compensation Claims Analyst
Department of Transportation
Job Description and Duties
Under the general direction of the Branch Chief, Office of Workers' Compensation (WC), Return to Work and Reasonable Accommodation (RA)/FMLA programs, a Staff Services Manager I in the Division of Safety and Management Services (DSMS), the Staff Services Analyst (SSA) provides administrative and analytical support for the WC Pay & Benefits Branch. The SSA has a critical role in providing employees with appropriate pay and benefits when they are unable to work due to a work-related injury/illness and supporting return to work efforts on behalf of injured employees. The SSA partners with others throughout Caltrans, as well as external partners such as adjusters at State Compensation Insurance Fund and staff at the State Controller's Office, in pursuit of these goals, demonstrating a positive attitude and a commitment to providing quality service that is accurate, timely, and exceeds our customers' expectations. See duty statement for full description.
Eligibility for hire may be determined by your score on the Staff Services Analyst exam. For those who do not have current eligibility (e.g., transfer, permissive reinstatement, or voluntary demotions) and/or who will be new to state civil services employment, you must be on the state examination list to be eligible for these positions. To apply for the exam, please click here and search by typing in the classification title.
Application Methods
- Electronic (Using your CalCareer Account)
- By Mail
- Drop-off
Please take this 1‑minute Caltrans Recruitment survey to tell us how you found out about this job.
https://forms.office.com/g/RyK102ty4G
https://youtu.be/oC9wIp8QalI
Apply today to join our team! We especially encourage applicants to check out our Caltrans Career Compass tool! The Caltrans Career Compass is a tool to assist and help candidates understand and succeed in applying to Caltrans positions.
You will find additional information about the job in the Duty Statement.
Minimum Requirements
You will find the Minimum Requirements in the Class Specification.
Additional Documents
Special Requirements
Statement of Qualifications (SOQ) is a discussion of how an applicant's education, training, experience, and skills meet the criteria in the duty statement and qualify the applicant for the position. Please complete your response to the statement below. The SOQ must be typed, double spaced, Arial font, 12‑point size, 1" margins, and no more than one page in length. Resumes and cover letters will not take the place of the SOQ. Failure to include and complete the SOQ may result in disqualification for interview.
1. Describe your experience, skills, and/or knowledge that best qualifies you for this position.
Desirable Qualifications
In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
- Creativity and Innovation: Thinks beyond the confines of traditional models to recognize opportunities, seek creative solutions and take intelligent risks.
- Decision Making: Makes critical and timely decisions. Takes charge. Supports appropriate risk. Makes challenging and appropriate decisions.
- Ethics and Integrity: Demonstrated concern to be perceived as responsible, reliable, and trustworthy. Respects the confidentiality of information or concern shared by others. Honest and forthright. Conforms to accepted standards of conduct.
- Problem‑solving and Decision‑making: Identifies problems and uses logical analysis to find information, understand causes, and evaluate and select or recommend best possible courses of action.
- Teamwork/Partnership: Develops, maintains, and strengthens partnerships with others inside or outside of the organization through effective communication and collaboration.
- Customer Focus: Considers, prioritizes, and takes action on the needs of both internal and external customers.
- Communication: Expresses oneself clearly in all forms of communication. Gives feedback.
Benefits
Click HERE to view the Benefits Summary for Civil Service Employees in the State of California.
Contact Information
Human Resources Contact: Karlee Wootan, (279) 234‑2438, karlee.wootan@dot.ca.gov
Hiring Unit Contact: Brittani Bibbs, (279) 599‑1494, brittani.bibbs@dot.ca.gov
EEO Contact: Caltrans EEO Office, (844) 368‑3367, Ask.eeo@dot.ca.gov
Important Application Instructions
The State application (STD. 678) is required, and each section must be filled out completely and thoroughly. For mailed or hand‑delivered applications to be considered for this position, the Job Control number (JC-501313), PARF# 22‑6‑210 and title of the position (Staff Services Analyst) must be included on the STD. 678 form.
Electronic applications through your CalCareers account are highly recommended and encouraged.
Candidates that meet the minimum qualifications based on possession of EDUCATION, LICENSE, OR CERTIFICATE must include a copy of your DEGREE/TRANSCRIPTS, LICENSE, or CERTIFICATE, along with your State application (STD. 678), to be considered for this position.
NOTE: Do not submit the “Equal Employment Opportunity” questionnaire (page 5) with your completed State application (STD. 678). This page is for examination use only. Do not include any confidential information on any documents you submit for this job vacancy, such as your state application, resume, or educational transcripts. Confidential information that should be excluded or removed includes, but is not limited to, your Social Security Number, birth date, driver’s license number, examination results, LEAP status, marital status, and age.
Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
