Job Posting: ITAM and Technical Support Staff
Department of Transportation
Job Description and Duties
We are seeking a highly skilled and motivated individual to join the Information Technology team.
Under the general supervision of an IT Supervisor II, the incumbent serves as an ITAM and Technical Support Staff supporting business operations in the San Diego District Office and surrounding area. The incumbent provides administrative and technical support on the printers, computers, laptops, tablets, mobile devices and telecommunications services. The incumbent tracks, monitors, and audits IT assets to maintain accountability using standard asset management tools and techniques in compliance with the State Administrative Manual and other applicable policies and regulations. The incumbent performs the activities of the System Development Life-cycle which includes systems: analysis, design, build, test, maintenance and operations. Additionally, the incumbent provides support for all phases of end user device life cycle management including procurement, deployment, installation, configuration, maintenance and operations, and surplus. The incumbent provides end user training in the configuration and use of client technologies. The incumbent collaborates with peers and management to update and recommend standards, processes and procedures, and technology practices. The incumbent also performs functions including, but are not limited to, researching, writing, reporting, presenting, etc
DOMAINS:
- System Engineering
- Client Services
PARF# 20-6-108 / JC-500658
Eligibility for hire may be determined by your score on the Information Technology Associate exam. For those who do not have current eligibility (e.g., transfer, permissive reinstatement, or voluntary demotions) and/or who will be new to state civil services employment, you must be on the state examination list to be eligible for these positions. To apply for the exam, please click here and search by typing in the classification title.
This position may be eligible for telework. The amount of telework is at the discretion of the Department and based on Caltrans’s evolving telework policy. Caltrans supports telework, recognizing that in-person attendance may be required based on operational needs. Employees are expected to be able to report to their worksites with minimum notification if an urgent need arises. The selected candidate will be required to commute to the headquartered location as needed to meet operational needs. Business travel may be required, and reimbursement considers an employee’s designated headquarters location, primary residence, and may be subject to CalHR regulations or applicable bargaining unit contract provisions. All commute expenses to the headquarters location will be the responsibility of the selected candidate.
Apply today to join our team! We especially encourage applicants to check out our Caltrans Career Compass tool! The Caltrans Career Compass is a tool to assist and help candidates understand and succeed in applying to Caltrans positions.
You will find additional information about the job in the Duty Statement.
Working Conditions
Multiple positions may be filled from this recruitment.
The incumbent will perform work indoors in a climate‑controlled environment under artificial lighting. The incumbent may be required to work for extended periods of time in a computer room that maintains an approximate temperature of 70 degrees.
The incumbent may be required to occasionally work overtime on an on‑call basis outside of normal work hours to resolve problems. The incumbent must have the ability to travel, if needed. If the incumbent has a Class C driver’s license and utilizes their personal vehicle, they may be reimbursed for travel expenses. When available, a State vehicle will be provided. Infrequent out‑of‑town travel may be required to assist with desktop support activities in local Caltrans districts.
Minimum Requirements
You will find the Minimum Requirements in the Class Specification.
Additional Documents
Position Details
Job Code #: JC-500658
Position #: 900-181-1401-004
Working Title: ITAM and Technical Support Staff
Classification: INFORMATION TECHNOLOGY ASSOCIATE
# of Positions: Multiple
Telework: Hybrid
Job Type: Permanent, Full Time
Department Information
Caltrans Mission: Improving lives and communities through transportation.
Caltrans Vision: A thriving and connected California.
Department Website: www.dot.ca.gov
Director’s EEO Policy: https://dot.ca.gov/programs/equal-employment-opportunity
Special Requirements
- Possession of a valid driver’s license is required when operating a State owned or leased vehicle.
- The Statement of Qualifications (SOQ) serves as documentation of each applicant’s ability to present information clearly and concisely in writing. Please follow the instructions below; failure to include and complete the SOQ as instructed may result in the SOQ not being considered and in disqualification from the interview. Resumes and cover letters will not take the place of the SOQ. The SOQ must be typed, no more than two pages in length, and 12‑point Arial font. Please provide a single page statement of qualifications that describes your IT experience supporting technical and non‑technical staff. Explain how your education, training and experience make you the best fit for this position.
Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered.
Who May Apply: Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s). Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process.
How To Apply: Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below.
Address for Mailing Application Packages: Department of Transportation, Certification Services MS-90, P O Box 168036, Sacramento, CA 95816-8036. Attn: Caltrans DHR Contact.
Address for Drop‑Off Application Packages: Department of Transportation, Drop‑Off Address, Caltrans DHR Contact, Classification and Hiring Unit - ECOS, 1727 30th Street, MS 90, Sacramento, CA 95816. 08:00 AM - 05:00 PM.
Required Application Package Documents: Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. Resume is optional. Statement of Qualifications (SOQ) is required. Please see the Special Requirements section for SOQ instructions.
Desirable Qualifications
- Learning on the Fly: Learns quickly, is open to change, experiments, and is flexible.
- Dealing with Ambiguity (Risk): Can comfortably handle risk and uncertainty, as well as make decisions to act without having the total picture.
- Reliability: Ability to demonstrate dependability in meeting commitments, and providing a consistent work product. Takes responsibility for individual actions in order to meet deadline demands.
- Problem‑solving and Decision‑making: Identifies problems and uses logical analysis to find information, understand causes, and evaluate and select or recommend best possible courses of action.
- Relationship Building: The ability to develop and maintain internal and external trust and professional relationships, which includes listening and understanding to build rapport.
- Customer Focus: Considers, prioritizes, and takes action on the needs of both internal and external customers.
- Communication: Expresses oneself clearly in all forms of communication. Gives feedback and is receptive to feedback received. Knows that listening is essential. Keeps others in the Division and other functional units informed as appropriate.
Benefits
Click HERE to view the Benefits Summary for Civil Service Employees in the State of California.
Contact Information
Human Resources Contact: Dina Coloma, (279) 234-2328, dina.coloma@dot.ca.gov
Hiring Unit Contact: IT Admin HR, (916) 224-2023, IT.Admin.HR@dot.ca.gov
EEO Contact: Caltrans EEO Office, (844) 368-3367, Ask.eeo@dot.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice)
Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug‑free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.
