Operations and Customer Experience Coordinator

South Post Oak Recycling Center • Full-time • Houston, Texas • 4d ago

Full-time

Description

We are seeking an Operations and Customer Experience Coordinator to ensure operational efficiency and customer satisfaction are maintained at high levels.

Opportunities:

Bridge the gap between efficient operations and exceptional customer service.
Responsible for ensuring that the company's operational processes are optimized for maximum efficiency while also nurturing and maintaining strong relationships with existing customers.
Plays a key role in onboarding new customers, managing ongoing client relationships, and supporting operations with critical tasks, including asset management oversight.

Key Responsibilities:

Operational Support
- Serve as the primary support to the Operations Director, managing day-to-day operational tasks, including the maintenance and development of templates, processes, and tools.
- Coordinate and facilitate meetings for the Operations Management team, ensuring all necessary documentation and follow-ups are handled efficiently.
- Oversee the tactical execution of the company’s operational goals, particularly in areas that require direct customer interaction and support..
Customer Success & Support:
- Take ownership of maintaining and deepening relationships with current customers, ensuring they receive regular, personalized follow-ups and support to enhance their overall experience with our services.
- Oversee the onboarding process for both new and existing customers, ensuring they transition smoothly into our systems and operations, fully understanding and utilizing the services we offer.
- Conduct thorough evaluations of potential clients, assisting in the vetting process to determine suitability and alignment with our business goals, while preparing settlements and agreements for the Operations Director's approval.
- Serve as a crucial support to the Operations Director, managing and organizing key operational tools, processes, and templates.
- Facilitate efficient communication and coordination by scheduling and managing meetings,tracking action items, and ensuring that strategic initiatives are executed effectively.
Asset Management & Logistics Coordination:
- Maintain and track company assets, ensuring all containers and bins are branded, identified, and logged in the system.
- Oversee and troubleshoot daily logistics, managing emergency response protocols and vendor relationships.
- Ensures assets are effectively integrated into customer operations and client facing operations, addressing any issues that may arise and ensuring they align with customer needs.
- Coordinate with dispatch ensure that customer-facing operations are aligned with asset availability and utilization and providing additional oversight to maintain consistency in customer experience.
Supervision & Training:
- Lead and manage the operations team in daily activities, providing ongoing training, development, and ensuring adherence to operational metrics.
- Document all training conducted to employees.

Qualifications:

Previous experience in operations, dispatch, logistics, or customer service, preferably within the recycling or waste management industry.
Strong organizational skills with the ability to multitask and prioritize tasks effectively.
Excellent communication and interpersonal skills, with the ability to manage customer relationships.
Proficiency in Microsoft Office Suite and familiarity with operational or logistics software is a plus.
Attention to detail, problem-solving skills, and a proactive approach to operational challenges.

Salary Description

50,000-55,000