We are seeking an Operations and Customer Experience Coordinator to ensure operational efficiency and customer satisfaction are maintained at high levels.

Opportunities:

• Bridge the gap between efficient operations and exceptional customer service.
• Responsible for ensuring that the company's operational processes are optimized for maximum efficiency while also nurturing and maintaining strong relationships with existing customers.
• Plays a key role in onboarding new customers, managing ongoing client relationships, and supporting operations with critical tasks, including asset management oversight.

Key Responsibilities:

• Operational Support
  • Serve as the primary support  to the Operations Director, managing day-to-day operational tasks, including the maintenance and development of templates, processes, and tools.
  • Coordinate and facilitate  meetings for the Operations Management team, ensuring all necessary documentation and follow-ups are handled efficiently.
  • Oversee the tactical  execution of the company’s operational goals, particularly in areas that require direct customer interaction and support..
• Customer Success &  Support:
  • Take ownership of maintaining and deepening relationships with current customers, ensuring they receive  regular, personalized follow-ups and support to enhance their overall  experience with our services.
  • Oversee the onboarding process for both new and existing customers, ensuring they transition smoothly into our systems and operations, fully understanding and  utilizing the services we offer.
  • Conduct thorough evaluations  of potential clients, assisting in the vetting process to determine suitability and alignment with our business goals, while preparing settlements and agreements for the Operations Director's approval.
  • Serve as a crucial support to the Operations Director, managing and organizing key operational tools, processes, and templates. 
  • Facilitate efficient communication and coordination by scheduling and managing meetings,tracking action items, and ensuring that strategic initiatives are  executed effectively.
• Asset Management & Logistics Coordination: 
  • Maintain and track company assets, ensuring all containers and bins are branded, identified, and logged in the system. 
  • Oversee and troubleshoot daily logistics, managing emergency response protocols and vendor relationships.
  • Ensures assets are effectively integrated into customer operations and client facing  operations, addressing any issues that may arise and ensuring they align with customer needs. 
  • Coordinate with dispatch ensure that customer-facing operations are aligned with asset availability and utilization and providing additional oversight to maintain consistency in customer experience.
• Supervision & Training: 
  • Lead and manage the operations team in daily activities, providing ongoing training, development, and ensuring adherence to operational metrics.
  • Document all training  conducted to employees.

Qualifications:

• Previous experience in operations, dispatch, logistics, or customer service, preferably within the recycling or waste management industry.
• Strong organizational skills with the ability to multitask and prioritize tasks effectively.
• Excellent communication and interpersonal skills, with the ability to manage customer relationships.
• Proficiency in Microsoft Office Suite and familiarity with operational or logistics software is a  plus.
• Attention to detail, problem-solving skills, and a proactive approach to operational challenges.