The principal responsibilities essentially includes -
- Contacting customers and clients with overdue accounts to negotiate payment plans or settlements.
- Making outbound calls and sending correspondence to remind customers of overdue payments.
- Investigating and resolving any discrepancies in payments or invoices.
- Keeping accurate records of all collection activities and communications with customers.
- Providing regular updates on account status and progress to management.
- Developing and implementing strategies to improve collection efficiency and reduce outstanding debts.
- Liaising with other departments, such as sales or customer service, to address any issues affecting payments.
- Escalating unresolved issues to management or legal counsel when necessary.
- Adhering to all relevant regulations and compliance standards governing debt collection practices.
- Providing excellent customer service and maintaining positive relationships with customers, while firm in ensuring debt repayment.
- As a collections executive, you will be responsible for managing the collection of outstanding debts from customers and clients.
- You will work closely with individuals and businesses to ensure timely payments and resolve any outstanding issues. This role requires strong communication skills, persistence, and the ability to handle difficult situations diplomatically.
Requirements
Essential
Criteraia:
-Excellent Communication Skills.
-BPO/KPO Industry Preferred.
-Experience: 1 to 3 years.
