Schneider Electric is looking for an agile, growth mindset & problem-solving Partner Support Program Specialist. If you are passionate about providing solutions & interacting with Partners of our products, this role is for you. As a PSP Specialist, you will promote a Customer-Centric mindset and empower partners with quality solutions. You'll enhance processes sustainably, identify competency gaps through audits, and collaborate with teams to propose improvements. Provide assessment sheets to partners to highlight growth areas, maintain the continuous improvement project plan, and support teams in optimizing performance.
*This position requires 75% of travel expectations, mainly within US*
Responsibilities
- Train Partner in assembly of offer specified electrical equipment
- Continuously support Partners in an assembly and manufacturing capacity
- Coordinate and manage UL relations alongside Partners
- Communicate and train new offer releases.
- Create standardized documentation to support training & communication
- Conduct on-site Partner assessments, and improvement planning.
- Develop and maintain professional relationship with Partner associates
- Champion corrective actions & escalation process on behalf of Partner for any assembly issues.
- Detect all opportunities to serve the Partner while addressing Partner support requests
- Maintain and Develop skills & toolsets relating to internal processes.
- Propose solutions to improve Partners’ performance
- Proficient in the promotion and demonstration of digital tools to Partners to improve Partner experience
- Fully complete and correctly categorize case details into the system (using bFO)
- Lead and support Partner demos when required to provide the best on site experience
What qualifications will make you successful for this role?
- Bachelor's degree in related field is required, Master's degree is a plus.
- Working knowledge of basic electrical products
- Fluent in English both written and spoken
- Previous manufacturing experience.
- Digital citizenship/PC Skills
- basic level is essential (Microsoft Teams, Excel, PowerPoint)
- preferred (bFO, iPad, QR/DM label creation, Zebra label printer)
- Strong interpersonal skills and professional standard of written and verbal communication skills.
- Ability to work independently, but also as part of a team.
- Able to adapt to change and learn new skills quickly
We know skills and competencies show up in many ways and can be based on your life experience. If you do not necessarily meet all the requirements that are listed, we still encourage you to apply for the position.
What's in it for me?
Schneider Electric offers a robust benefits package to support our employees such as flexible work arrangements, paid family leave, 401(k)+ match, and more.
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Looking to make an IMPACT with your career?
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric – apply today!
€36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World’s most sustainable corporations
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices.
You can find out more about our commitment to Diversity, Equity and Inclusion here and our DEI Policy here
At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
