We are seeking a highly skilled, collaborative, and motivated End-to-End Business Process Owner. This BPO will focus on the Post-Order process and work hand in hand with the Pre-Order BPO to ensure E2E alignment. The successful candidate will be responsible for creating and executing the vision, roadmap, and governance for an effective and efficient end-to-end process, ensuring it aligns with global requirements while, working as an intrapreneur to deliver change within the organization. This role will be responsible for driving continuous improvement to enhance customer satisfaction, increase productivity, scalability, and growth. This role requires strong change management and project management skills to effectively manage and optimize the process. The ability to identify and define quantitative and qualitative benefits is a must.
What will you do?
- Process Design and Implementation:
- Accountable for designing an effective and efficient process, using the right people and financial and technical resources to run the process, and deliver quality outcomes.
- Design, implement, and manage the post-order process to ensure it meets organizational goals and customer requirements.
- Develop and maintain detailed process documentation, including process maps and standard operating procedures.
Change & Stakeholder Management:- Lead change management initiatives to ensure smooth transitions and adoption of new processes and improvements.
- Communicate changes effectively to all stakeholders.
- Engage with stakeholders at all levels to gather input, provide updates, and ensure alignment with business objectives.
- Function as the primary point of contact for all post-order process-related inquiries and issues.
- Provide oversite to ensure resources are trained across E2E process.
Project Management:- Partner with 3rd Party vendors/consultants to stand up business process team as needed.
- Plan, execute, and oversee post-order business process projects, ensuring they are completed on time, within scope, and within budget.
- Coordinate with cross-functional teams to ensure seamless project execution and delivery.
Global Alignment:- Ensure the post-order business process aligns with global standards and requirements where possible.
- Collaborate with international teams to standardize processes and share NAM best practices.
Customer Satisfaction:- Focus on delivering high-quality, customized solutions that meet or exceed customer expectations.
- Gather and analyze customer feedback (internal and external) to identify areas for improvement and implement necessary changes.
Performance Monitoring and Optimization:- Monitor process performance using key performance indicators (KPIs) and metrics.
- Identify bottlenecks and inefficiencies and implement continuous improvement initiatives to optimize the process.
- Stay current on emerging trends in and benchmark against competition.
- Performs audits on the execution of the processes.
What skills and capabilities will make you successful?
- Bachelor’s degree in Engineering, Operations Management, or related / equivalent experience.
- 7-10 years of experience in process management, project management, or related / equivalent experience.
- Proven track record of driving continuous improvement outcomes.
- Proven experience in managing post-order processes or similar complex processes.
- Proven track record of influencing leaders and leading toward a shared goal and vision.
- Process mapping, Lean/Six Sigma, or other process improvement tool skills.
- Strong change management skills with a track record of successfully leading change initiatives.
- Candidate must be able to work in a dynamic start-up environment and be adaptable to a fast pace.
- Excellent project management skills, including the ability to manage multiple projects simultaneously, organize and plan complex projects by identifying critical tasks, required resources, and driving to completion.
- Strong judgment and decision-making skills with the ability to recognize issues, problems, or opportunities and determine whether action is needed. Choose appropriate action by formulating clear decision criteria and evaluate options by considering implications and consequences.
- Excellent communication and interpersonal skills.
- Customer-focused mindset with a commitment to delivering high-quality solutions.
What's in it for you?
You will have the opportunity to develop and refine your technical and leadership skills as you gain and apply your knowledge with the goal of simultaneously advancing your personal brand and the Schneider Electric brand in the marketplace.
Schneider Electric also offers a comprehensive benefits package to support our employees, inclusive of flexible work arrangements, paid family leaves, 401(k) + match, well-being programs, holidays & paid time off, military leave benefits, and more
Who will you report to?
- This role will report to the Director, Lean Office & Transformation
What qualifications will make you successful for this role?
- MBA or a related advanced degree.
- Certification in Project Management (PMP) or Change Management (Prosci or similar).
Let us learn about you! Apply today.
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Looking to make an IMPACT with your career?
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric – apply today!
€36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World’s most sustainable corporations
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices.
You can find out more about our commitment to Diversity, Equity and Inclusion here and our DEI Policy here
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