Remote Operations Center Manila is part of Vestas Global Service. It is responsible for monitoring SCADA servers around the globe, ensuring data collection from wind parks is complete and accurate, and reducing customer network downtime.
Remote Operations Center Manila supports:
- Offsite IT Infrastructure alert monitoring for other wind parks across the globe to ensure connectivity of all the parks to the network, SCADA server is in working condition and Vestas critical services are running to minimize lost production factor of wind turbines
- Offsite network support assisting customers to make sure that they can connect to Vestas network
- Day-to-day data collection of every turbine located in all wind parks across the globe
Remote Operations Centers > Remote Operations Center Manila > ROC Manila - Plant Network Support
Responsibilities
- A Network Engineer has the responsibility to:
- Facilitate wind farm integration to Vestas network
- Maintain network uptime by reactive remote troubleshooting
- User management for Cisco network devices
- High-quality support, i.e. short response time and high resolution rate
- Ticket handling (Receiving, documenting, prioritizing, and distributing service calls)
- Ticket resolution (incident resolution, request fulfillment)
- Provides inputs for continuous operations improvement
Qualifications
- Education: BS in Computer Science, Engineering, or IT graduate, or equivalent
- Professional experience maintaining real-world production systems
- Maintain complex network designsPreferably Understanding Cisco ISE (LDAP, REST APIs), IPSec VPN, DMVPN, and device authentication (IEEE 802.1x)
- At least two (2) years of extensive experience with Cisco switches and routers (preferred industrial grade) experience and other vendors. CCNA (or equivalent) certification is desirable
- Two (2) to three (3) years of related experience in Incident Management and Troubleshooting
- Knowledge about Information Security and Risk Management is desirable
- Certification in ITIL v4 can be beneficial
Competencies
- Very good written and oral English communication skills
- Strong coordination and interpersonal skills; personality
- Experience in supporting large-scale/global sites from a central remote location primarily in an IT Shared Service or Operations/Command Center environment
- Familiarity with Ticket Management tools/processes
- Required to work on shifting schedule - the team is supporting the business 24x7
- Emphatic yet able to build customer rapport; able to support people professionally including the management
- Highly organizational and able to make quick decisions in resolving critical incidents/issues
- Good reporting skills in both oral and written; experience in collaborating with different nationalities is necessary
- Able to travel abroad if needed by the position
What we offer
We offer you an exciting role with great professional and personal development opportunities in an inspiring, progressive, international work environment at an established manufacturer of wind turbines. We offer attractive company perks like fitness subsidy, health insurance, pension, life insurance, medical allowance, travel allowance, internet allowance, etc. We have a modern, inspiring office overlooking Manila Bay, conveniently located near public transport. We believe in work-life balance and plan annual offsite outings, team building, and sports events. In Vestas, you will experience an innovative environment where no days are ever the same, strengthening your personal and professional growth.
Additional Information
We amend or withdraw our jobs and reserve the right to do so at any time, including before the advertised closing date. Please be advised to apply on or before the 30th of November 2024.
Additional Benefits
- Fitness Subsidy
- Retirement Benefit Plan
BEWARE – RECRUITMENT FRAUD
It has come to our attention that there are a number of fraudulent emails from people pretending to work for Vestas. Read more via this link, https://www.vestas.com/en/careers/our-recruitment-process
DEIB Statement
At Vestas, we recognize the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future.
About Vestas
Vestas is the energy industry’s global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore.
Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 173 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field.
With 29,000 employees globally, we are a diverse team united by a common goal: to power the solution – today, tomorrow, and far into the future.
Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity.
To learn more about our company and life at Vestas, we invite you to visit our website at www.vestas.com and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.
