LONGi Solar is one of the world’s largest solar technology companies, ranking first in global module shipments since 2020.
With more than 60,000 employees, 30+ locations and 30 manufacturing sites globally, LONGi has broken the photovoltaic (PV) cell conversion efficiency record 16 times in a row since 2021.
LONGi is the first Chinese solar manufacturer to join the three distinguished climate initiatives RE100, EP100 and EV100.
LONGi is the world’s largest solar technology company, supplying over 30 GW of high-efficiency solar wafers and modules annually, about a quarter of the global solar market. With unparalleled financial strength in the sector, LONGi is a perennial BloombergNEF Tier 1 Supplier and the only AAA-rated solar module supplier according to PV-Tech. LONGi’s global leadership stems for its core values: innovation and sustainable development. The company has invested well over $1 billion into R&D in the past three years and currently holds multiple world record efficiencies for next-generation solar cell technologies. Furthermore, LONGi is committed to the Climate Group’s RE100, EV100 and EP100 initiatives and will source 100% renewables-based electricity across all its operations by 2028.
Job Description:
- Responsible for coordinating post-sales technical support, responding promptly to customer complaints, providing solutions and suggestions, promoting the implementation of solutions, and improving customer satisfaction;
- Align relevant resources at HQ to analysis the root cause, and promote product and product improvements, prevent the similar case happening again;
- Customer complaint process management to ensure timely closure;
- Visit the projects to collect information, or provide O&M and installation training;
- Develop and maintain regional service provider and 3rd party institution resources;
Requirements:
- Base in Frankfurt Germany;
- Bachelor's degree or above, English as working language, fluency in Chinese is preferred;
- More than 3 years of work experience in the PV or related industry, with priority given to post-sales work experience;
- Good communication skills, learning ability, and team spirit;
- Adapt to frequent travels to PV projects;
Our offer
- The opportunity to work with a market leading photovoltaic company
- Contribute to generate an impact in a global team with international vision
- A promising career development within our fast-growing organization
- A competitive salary with a success-based variable, alongside additional benefits
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