Department of Transportation
STAFF SERVICES MANAGER II (SUPERVISORY)
Application Methods:
Electronic (Using your CalCareer Account)
By Mail
Drop-off
Job Description and Duties
Under the general direction of the Deputy Division Chief, the Staff Services Manager (SSM) II functions as the Office Chief, Office of Discipline Services, and ensures the development and maintenance of a customer-service oriented office. The SSM II demonstrates a positive attitude and commitment to provide quality service that is accurate, timely, and exceeds customer expectations. The SSM II is responsible for the development, management, and implementation of the Department's statewide progressive discipline program, ensuring adherence to the highest legal and ethical standards, as well as maintains all processing timelines. The SSM II also prepares the most sensitive and complex personnel actions. This is a working Supervisory position.
CalCareers Exam link: Eligibility for hire may be determined by your score on the Staff Services Manager II Exam. For those who do not have current eligibility (e.g., transfer, permissive reinstatement, or voluntary demotions) and/or who will be new to state civil services employment, you must be on the state examination list to be eligible for these positions. To apply for the exam, please click here and search by typing in the classification title.
Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.
Please take this 1-minute Caltrans Recruitment survey to tell us how you found out about this job. https://forms.office.com/g/RyK102ty4G
Apply today to join our team! We especially encourage applicants to check out our Caltrans Career Compass tool! The Caltrans Career Compass is a tool to assist and help candidates understand and succeed in applying to Caltrans positions.
You will find additional information about the job in the Duty Statement.
Minimum Requirements
You will find the Minimum Requirements in the Class Specification.
Additional Documents
Special Requirements
A Statement of Qualifications (SOQ) is REQUIRED and MUST be submitted with your application to be considered for this position. Both of your SOQ response must be in no less than a 12-point font and be no more than 2 pages in length.
- Describe what constitutes a well-run office.
- What are the elements of a successful discipline program?
Possession of Minimum Qualifications will be verified prior to interview and/or appointment. If you are basing your eligibility on education, you must include your unofficial transcript(s)/diploma for verification. Unofficial, original, or official sealed transcripts will be accepted and may be required upon appointment. Applicants with foreign transcripts/degrees must provide a transcript/degree U.S. equivalency report evaluation that indicates the number of units and degree to which the foreign coursework is equivalent.
Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Who May Apply: Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s). Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process.
How To Apply: Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov.
Contact Information
The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.
Human Resources Contact:
Karlee Wootan
(279) 234-2438
karlee.wootan@dot.ca.gov
Hiring Unit Contact:
Bud Olafsson
(916) 842-7757
Bud.Olafsson@dot.ca.gov
