Position Title: Campus Revenue Ambassador
Department: Sales and Marketing
Classification: Part-Time (Hours per week: 15 – 30, varies seasonally)
Reports To: Campus Revenue Manager
POSITION SUMMARY
Campus Revenue Ambassadors are the first team members to interact with guests. This position will warmly greet and assist guests with purchases, scan tickets and membership cards at Entry Plaza, and help to create lasting photo memories for Mississippi Aquarium guests while providing excellent customer service. Campus Revenue Ambassadors must be energetic, sales-driven individuals who have experience working with high volumes of customers. They serve as a welcoming team member for all guests entering and help maintain crowd control.
POSITION ATTRIBUTES
- Consistently looking forward, focused, ready to listen.
- A heart for service, always willing to provide support to fellow team members.
- Must be able to communicate needs and issues effectively.
- Have an awareness and interest in the conservation of aquatic environments and their inhabitants.
- Innovative, creative thinker; not afraid to propose something new and inspire others to do the same.
- Proactive in finding solutions, productive, and efficient.
- This is a sales position, so you must absolutely be comfortable talking to people in person and on the telephone.
- QUALIFICATIONS
- 1-year customer service experience preferred.
- Basic math and computer skills along with eagerness to learn is required.
- Strong verbal and interpersonal skills (a people person).
- Ability to be helpful and friendly even in stressful situations is a must.
- Ability to work in varied weather conditions (i.e., extreme heat, rain, cold).
- Ability to stand for extended periods of time while working with other team members in a fast-paced, customer service environment.
- Ability to communicate clearly to a wide variety of customers and overcome language barriers.
- Ability to work flexible schedule including weekends, nights, and holidays.
- Ability to pass pre-employment background check and drug screening.
- Must be over the age of 18 and have reliable transportation.
RESPONSIBILITIES
Ticketing / Scanning
- Greets all Aquarium Members and guests with a cheerful smile and warm welcome as they arrive and a courteous farewell when they leave to provide a positive experience; addresses members/guests by name whenever possible.
- Sells daily admission tickets using handheld Point of Sale system, scans tickets, processes credit card transactions, verifies identification, sells experiences, and upsells new memberships and guest encounters daily. Assist guests with checkout at self-serve kiosk as needed.
- Answers questions about the Aquarium, tickets, experiences, memberships, and special events.
Ticketing/Scan Continued
- Notifies supervisor of any potential safety or visitor concerns, as necessary.
- Maintain ticket queuing area – set up the stanchions and signage inside and outside the facility.
- Maintain a friendly, neat, and professional appearance in accordance with MS Aquarium Image.
- Perform job related duties as assigned.
Photo Capture/Sales
- Setup and operate digital photography equipment.
- Adjust lighting levels and exposures in all types of weather.
- Stage and pose guests at capture locations.
- Ensure photo operations run smoothly and effectively.
- Work with guests of all ages and diverse backgrounds.
- Deliver effective sales and upsell photo packages
- Operate and maintain a Photo Point of Sale (POS) system that includes photo editing, printing, sorting, and packaging.
- Present and describe retail displays on photo kiosks to customers.
Virtual Reality (VR)
- Set up, sanitize, and operate our Virtual Reality pods.
- Sells daily VR attractions using Point of Sale system by processing credit card transactions.
- Assist guests with equipment making sure that safety guidelines are in place to assure guest safety and enjoyment.
- Interact with guests to upsell the VR experience to as many guests as possible and maintain the que-line.
Guest Experience
- Greet and welcome guests to the aquarium with a friendly and welcoming demeanor.
- Answer guest questions regarding a wide variety of aquarium topics and assist in wayfinding around the aquarium.
- Direct guests to photo locations.
- Ensure excellent customer service that exceeds MSAQ’s standards of excellence.
- Handle guest and staff disputes with professionalism and empathy.
- Monitor and control guest flow into small spaces around the aquarium.
- Work in a collaborative team environment, cross-train and support all other Guest Experience areas.
- Attending all relevant meetings and training courses.
- Assist in daily operations, including opening and closing.
- Work weekends, evenings, and holidays when necessary.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
EMPLOYEE PERKS AND BENEFITS
- Aquarium Membership for self and discounted membership for Spouse and dependent children
- Discount at our Mississippi Aquarium Gulf Café
- Discount at Mississippi Aquarium Gift Shop
- Uniform Stipend to spend on Mississippi Aquarium logo apparel
TEAM REQUIREMENTS
- Safety & Security - All Team Members are required to adhere to all Mississippi Aquarium safety and security standards.
- Attendance & Appearance - To maximize the guest’s experience, all Team Members are required to adhere to Mississippi Aquarium standard operating procedures regarding attendance and dress code policies as it relates to individual job functionality. Tattoos and piercings must be appropriate and in keeping with a professional image. Depending on the work area, management reserves the right to determine that tattoos will need to be covered during your shift.
- Sales & Guest Services - Our forward-thinking business model requires listening and understanding the needs of our guests both internal and external. To that end, we must always be focused on the guest experience which is the key driver for return guest visitation and increased sales.
- Team Partnership - All Team Members are focused on supporting each other to complete the guest experience. Therefore, supporting, facilitating, and participating in activities that promote team effectiveness is vital to our organization.
PHYSICAL DEMANDS & WORK ENVIRONMENT
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 60 pounds. Specific vision abilities required by the job include close vision, distance vision, color and peripheral vision, depth perception, and the ability to adjust focus. While performing this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate.
