San Diego Zoo Wildlife Alliance is a nonprofit international conservation leader, committed to inspiring a passion for nature and creating a world where all life thrives. Empowering people from around the globe to support our mission to conserve wildlife through innovation and partnerships, we support cutting-edge conservation, and bring the stories of our work back to our two world-famous front doors — the San Diego Zoo and San Diego Zoo Safari Park — giving millions of guests, in person and virtually, the opportunity to experience conservation in action. The deep and extensive knowledge gained from more than a century of experience in wildlife care, health, veterinary services, nutrition and conservation makes us invaluable in the global effort to save species. Our team members play a crucial role in driving our conservation efforts forward and bringing us closer to a world where all life thrives.
HOW YOU WILL IMPACT OUR MISSION
The Reservation Sales Representative sells SDZWA products for Admission, Memberships, Tours and Programs. This position reports to Reservation Sales Supervisor.
WHAT YOU WILL DO
- Services incoming calls in a sales and customer service call center, selling SDZWA products for admission, membership, tours and programs, booking reservations, processing payments and fulfilling ticket requests. Provides excellent customer service per established standards in every member and guest interaction inspiring visitation in support of our mission and vision to ensure all wildlife thrives.
- Solicits allies through donations on every applicable call in support of our mission and vision to ensure all wildlife thrives.
WHAT WE ARE LOOKING FOR
Ability to work any day of the week, including weekends and holiday periods. Successful applicants will be scheduled for in-person training Monday through Friday and Part-time team members will be required to attend training and work up to 40 hours per week for a minimum of 2 - 3 months as part of continuous training in the office, located in Mission Valley. After completing all training, team member will transition to a hybrid work-from-home schedule, a minimum of 24 hours per week. Team members are scheduled to work in-office once a week, subject to change depending on operational needs. During peak operation periods (Summer, Holidays, etc.), schedule may increase up to 40 hours per week from 8:15 AM to 5:00 PM.
- JOB EXPERIENCE
- Prior experience in sales, customer service or telemarketing (call center preferred) involving customer contact required.
- Bilingual Spanish language skills preferred.
- EDUCATION AND CERTIFICATIONS
- High School Diploma Required
- SKILLS AND KNOWLEDGE
- Able to operate moderately complex computer software programs.
- Must have basic mathematical knowledge and acumen to process payments.
- Demonstrated ability to handle complex interpersonal situations with a high level of tact and diplomacy.
- Able to communicate effectively both orally and in writing.
- Demonstrated ability to handle multiple tasks in an efficient manner.
SOME OF THE PERKS YOU WILL ENJOY AS A TEAM MEMBER
- Free admission to the San Diego Zoo and the San Diego Zoo Safari Park
- Family Passes
- Complimentary Tickets
- Local and In-House Discounts
- Employee Assistance Program
- Wellness Program
IMPORTANT DETAILS
- Location: San Diego, CA
- Position Type:Hourly Part-Time Non-Exempt Position
- Hourly Range:$17.60 to $19.47
Be an ally for wildlife by joining our team!
At San Diego Zoo Wildlife Alliance, we thrive on celebrating our differences. Diversity is vital for the benefit of our team members, our guests, our community, and our wildlife.
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
If you require a reasonable accommodation to complete an application, please email your request to sdzwacareers@sdzwa.org and provide the job title and location to which you are applying.
As a Federal Contractor, San Diego Zoo Wildlife Alliance is required to participate in the E-Verify Program to confirm eligibility to work in the United States.
San Diego Zoo Wildlife Alliance is a drug freeworkplace.
