Job Description Summary
The Gas Turbine Product Service Engineer will provide technical guidance and support to GE Vernova Gas Turbine customers with specific focus on Hot Section, comprises of Hot Gas Path components and/or Combustion parts. This role will provide opportunity to collaborate with interface teams to identify root cause and resolutions, practice decisions making with limited data, leverage engineering judgement and interact with customers.
Job Description
Essential Functions:
- Provide resolution to customers technical issues in Gas Turbine hot section timely and efficiently by coordinating across other interfacing organizations such as manufacturing, sourcing, services operations, quality, design engineering etc.
- Contribute to the culture of safety by proactively identifying safety concerns and escalating them appropriately.
- Communicate progress of customer issues across all levels of the GE Vernova internal organization as well as support customers technical review meetings.
- Establish and maintain relationships with GE Vernova internal organizations to ensure that customer requirements are understood and being addressed.
- Author customer communications regularly to update users’ community externally and document & share lessons & best practices internally within GE Vernova community.
- Collaborate with operations & site team to support unplanned/forced outages and enable the customer units back into operation.
- Practice the culture of continuous improvement by employing lean tools and principles.
Qualifications/Requirements:
- Bachelor’s degree in engineering or related technical discipline from an accredited college or university (or equivalent experience)
- Experience in gas turbine design experience or related technology.
- Experience & willingness to travel globally to customer sites and offices to support root cause investigations, critical outage inspections, and customer communications, typically <10% travel.
- Ability and willingness to support off-hours occasionally to support customer issue resolution.
Desired Characteristics:
- Demonstrated capability of working in a matrixed global organization
- Customer-focused with clear, concise written and oral communications to the appropriate level
- Humble, open, collaborative, and continuous learning.
- One Team mentality, working horizontally to support our customers despite internal hurdles.
- Six Sigma DMAIC, or other Root Cause analysis techniques
- Ability and willingness to confront the status quo, without allegiance to past or current practices and technology, to drive to the best GE Vernova products.
- Prior experience in a customer support/facing role and strong commercial mindset.
Additional Information
Relocation Assistance Provided: No
