Salary: $900 with 10 days of PTO monthly accumulated.
This is a full-time, embedded role for a highly capable Executive Assistant & Sales Coordinator with proven experience in decorative lighting, interiors, design, manufacturing, or bespoke production environments.
You will act as the operational backbone of the business, managing day-to-day operations, driving the order lifecycle, supporting sales, and ensuring an exceptional client experience. This role requires someone who understands the nuances of a production-led business and can step in with confidence from day one.
This is not a role for someone who needs direction at every turn. It is for someone who is commercially aware, operationally strong, and able to think ahead, take ownership, and execute.
What You’ll Be Doing
Taking full ownership of daily operations and administration across the business
Acting as the primary point of contact for clients via phone, email, and WhatsApp — maintaining a high level of responsiveness and professionalism
Managing the full order lifecycle from confirmation through to delivery, ensuring timelines are met and issues are proactively addressed
Supporting and driving the sales process — following up on quotes and leads, nurturing client relationships, converting enquiries, and identifying upsell opportunities
Building strong, long-term client relationships that lead to repeat business and referrals
Coordinating production workflows, suppliers, and timelines within a bespoke or made-to-order environment
Assisting with product costing, pricing structures, and custom specifications
Identifying inefficiencies and implementing process improvements without being prompted
Building and maintaining systems that support organisation, visibility, and scalability
Communicating consistently with the CEO via WhatsApp — staying aligned on priorities, updates, and business activity at all times
Operating as a trusted right-hand to the CEO, supporting both operational and commercial priorities
