Service Operations<\/b>
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•<\/span> <\/span>Manage end -to -end service support for inverter and battery products.
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•<\/span> <\/span>Ensure timely resolution of customer complaints and service tickets.
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•<\/span> <\/span>Monitor turnaround time (TAT) for repairs, replacements, and installations.
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•<\/span> <\/span>Maintain service quality standards across regions.
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Team Management<\/b>
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•<\/span> <\/span>Lead and supervise service engineers, technicians, and support staff.
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•<\/span> <\/span>Assign daily service schedules and monitor productivity.
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•<\/span> <\/span>Conduct technical training for service teams and channel partners.
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Technical Support<\/b>
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•<\/span> <\/span>Diagnose complex issues related to inverters, lithium batteries, and electrical systems.
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•<\/span> <\/span>Coordinate with R&D / production teams for recurring technical problems.
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•<\/span> <\/span>Improve troubleshooting SOPs and service manuals.
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Warranty & Spare Management<\/b>
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•<\/span> <\/span>Handle warranty claims and product replacement approvals.
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•<\/span> <\/span>Ensure availability of spare parts and service inventory.
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•<\/span> <\/span>Track defective returns and failure analysis.
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Customer Satisfaction<\/b>
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•<\/span> <\/span>Maintain high customer satisfaction scores.
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•<\/span> <\/span>Build strong relationships with distributors, dealers, and EPC partners.•<\/span> <\/span>Escalate critical complaints with proper closure.
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MIS & Reporting<\/b>
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•<\/span> <\/span>Prepare monthly service reports, complaint trends, failure analysis, and team
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performance dashboards.
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•<\/span> <\/span>Use CRM / ERP tools for ticket management and service records.
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Requirements<\/h3>
•<\/span> Strong knowledge of solar inverter systems, batteries, UPS, lithium battery packs.
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•<\/span> Understanding of electrical circuits and troubleshooting.
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•<\/span> Team leadership and field service management.
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•<\/span> Good communication and customer handling skills.
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•<\/span> Experience in CRM / ERP software.
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•<\/span> Data -driven approach to improve service efficiency.
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Qualifications :
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•<\/span> B.Tech / Diploma in Electrical, Electronics, or related field.
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•<\/span> Additional certifications in power electronics preferred.
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KPIs / Performance Metrics
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•<\/span> Complaint closure TAT
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•<\/span> Repeat complaint rate
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•<\/span> Warranty claim control
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•<\/span> Customer satisfaction score
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•<\/span> Service revenue from AMC / paid service
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•<\/span> Team productivity
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Benefits<\/h3>
Freedom to “follow your passion”
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Opportunity to work with one of India’s fastest -growing Solar companies
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Regular training on creative tools & AI tools
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Growth opportunities in multiple function
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Performance -based incentives & salary growth
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Hands -on exposure with leadership team
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