⚡About Amber
Amber is an entirely new way to buy and sell power, designed for a world powered by renewable energy. We give customers direct access to the real-time wholesale electricity price as it varies every 5 mins and the technology to shift more of their energy usage to the times when cheaper renewables are available in the grid. It’s a cheaper way to buy power, a smarter way to sell power, and the fastest way for Australia to reach 100% renewable energy.
We are a clear category leader in Australia for home battery automation and are growing rapidly (over 80k customers). We have also recently expanded into licensing our core technology to utilities overseas, including a partnership with E.ON Next in the UK.
Amber is backed by top Australian and international investors including Square Peg, Main Sequence, Breakthrough Victoria, Commonwealth Bank, NRMA, Gentrack, ETF Partners (UK/Europe based), and E.ON Next.
We are scaling rapidly and you’d be joining a team of over 200 committed to building a diverse, inclusive, and purpose-driven culture as we transform a major industry.
Our products are reshaping home energy: Amber for Batteries cuts bills by exporting stored energy at wholesale prices of up to $19/kWh, and Amber for EVs enables the cheapest, cleanest charging. In 2026, we will push this even further with our new vehicle-to-grid (V2G) technology.
💻 About the Role
At Amber we believe that enabling a culture where everyone at Amber is set up to do the best work of their lives and feels connected and supported is one of the most important things we can do to ensure Amber’s long-term success.
Want to help improve the environment by shifting the worlds energy usage towards renewables?
We’re looking for a Customer Operations Manager who is an exceptional people leader, excited about driving a step change in the real-time, frontline customer experience.
This role is responsible for leading our Voice team — the squad handling all inbound customer calls. This is a fast-paced, high-impact environment where customers are often reaching out with urgent or complex issues. Success in this role requires someone who can lead from the front, build a high-performing and well-supported team, and ensure customers are getting fast, clear and effective resolutions.
You’ll combine strong people leadership with operational ownership — using data to understand performance, proactively identifying issues, and working closely with your team to continuously improve how we support customers.
You’ll be reporting directly into our Senior Customer Operations Manager and be a key member of the Customer Operations leadership team.
$110,000 - $140,000 a year
💰 Salary range is between $110,000 and $140,000 per annum and is quoted excluding superannuation. All roles at Amber include employee stock options over and above the base salary and superannuation.
This is a permanent full time role to be based in Melbourne.
We have an office in the Melbourne CBD, where we work flexibly between the office and home.
🌈 If this kind of work gets you excited, we'd love to hear from you!
Even if you don’t meet 100% of the requirements listed above, we still encourage you to apply. We're open to all backgrounds and encourage people from underrepresented groups to apply. We never discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.
✨ How to Apply:
To apply please submit your CV and a cover letter. In your cover letter, please answer the following question 👇🏽:
- How would you describe your leadership style, and what makes you a good people manager, in your opinion?
🎓 Hiring Process:
Our hiring process will be as below:
- A screening interview with our talent team (Video Meeting - 30-45 minutes)
- A take-home case study that should take no longer than 1 hour
- A panel interview with our Senior Customer Operations Manager and one of our Customer Operations Managers (In-person Meeting - 60 minutes)
- A final chat with our Chief Operating Officer (Video Meeting - 30 minutes)
We promise to be respectful of your time as an applicant while trying to be as thorough as possible in finding the right fit for our team.
Applications will be accepted only from candidates already based in Australia, preferably Melbourne with full working rights!
Shortlisted candidates will be contacted promptly. All other applicants will also be notified of the outcome as soon as possible.
No recruitment firms please. We've got this!
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
