Customer Service Reps/Admin Assistant

CleanTech Environmental • Full-time • Birmingham, Alabama • 18m ago

Company Description

CleanTech Environmental has been providing professional environmental service in California for over 15 years. We are the one-stop shop for all hazardous waste and parts washer service needs. At CleanTech, our customer service creates trusting relationships with our customers to ensure the highest level of service. CleanTech provides a comprehensive package of environmental services and products under the umbrella of one reliable vendor saving our customers time and money

Job Description

Job Responsibilities:

Claims Deduction Management.
Administrative Support.
Support and resolve administrative activities by maintaining communication flow and serving as a liaison for the Sales Team.
Interface with Customers and Clients to ensure outstanding customer service Promotions Forms Management.Maintain efficient forms management process through consistent application and training.Skills: Strong skills with Microsoft Office Suites (spreadsheets, word processing, presentation development

Customer Service Reps/Admin Assistant
Using a computerized system, this position responds to customer inquiries in a call center environment. May perform one or more of the following:
•Gathers information, researches/resolves inquiries and logs customer calls.
•Communicates appropriate options for resolution in a timely manner.
•Informs customers about services available and assesses customer needs.
•All other duties as assigned.
•Responds to telephone inquiries and complaints using standard scripts and procedures.
•Assists in planning and implementing department goals and makes recommendations to management to improve efficiency and effectiveness.
•Provides functional guidance, training, support and assistance to lower level staff.
•Schedules work to ensure accurate phone coverage, monitors priority of calls and shifts escalated calls to assure resolution of problems.
•Prepares standard reports to track workload, response time and quality of input.

Qualifications

High School Diploma or GED equivalent
Experience effectively implementing change and demonstrated results in execution
Prior Leadership experience leading, developing and selecting teams in customer service
Availability to work all shifts, weekends, and holidays based on business needs
Ability to work 35-40 hours per week