Reports To: Director, Queens Zoo
Position Managed: O&M Assistant Manager, Maintainers, and Attendants
Department: Operations & Maintenance
Location: Queens Zoo
Employment Type: Full-Time
Pay Range: $80,000 - $93,000 per year
Job Summary: The Manager of Operations & Maintenance (O&M) leads Queens Zoo’s facility maintenance programs, including preventive maintenance, repairs, and improvements to the zoo’s buildings, exhibits, pathways, fences, roads, and infrastructure. The Manager is also responsible for custodial services, waste management, leaf and snow removal. The Manager also plays a critical role in working with other departments to ensure that all zoo facilities and grounds are safe for animals, staff, volunteers, and zoo guests.
Major Responsibilities:- Manage and oversee the Operations & Maintenance Department daily activities to maintain and repair the zoo’s facilities and grounds, including all buildings, exhibits, pathways, roads, fences, water features, infrastructure, equipment, and vehicles.
- Manage and oversee the department’s custodial functions to maintain park cleanliness and safety including, but not limited to, waste management; cleaning pathways and seating areas; snow and leaf removal; cleaning/stocking restrooms; clearing storm drains, and general housekeeping in public areas, classrooms, and office spaces.
- Develop, manage, and oversee the zoo’s preventive maintenance program to ensure all facilities and systems are maintained in good working condition and provide a safe environment for animals, guests, staff, and volunteers.
- Develop and implement best practices to ensure the department completes tasks safely, efficiently, and with a consistent high level of quality. Ensure the department acts in accordance with WCS policies and procedures and that its activities are not detrimental to the health and wellbeing of animals, zoo guests, staff, and volunteers.
- Ensure that all facilities and department practices meet AZA Accreditation standards and government regulations (e.g., USDA, OSHA, ADA, City of New York).
- Manage the department’s approved operating budget in accordance with established WCS policies and procedures. Provide regular updates to the Zoo Director.
- Direct and oversee the work of contractors, technicians, and vendors engaged in work at the zoo. Coordinate and communicate between outside vendors and other Queens Zoo departments to minimize impact on other zoo activities.
- Manage the zoo’s work order system and collaborate with other department managers to prioritize open work orders. Maintain records on work order progress and completion and produce reports and updates to assist in assessing facility and equipment condition, capital project needs, and improved preventive maintenance programs.
- Collaborate with the Risk Management Department, Human Resources, and other appropriate stakeholders to provide and document necessary training and certifications for staff to perform work functions safely and effectively in accordance with all applicable WCS policies and government regulations. Maintain current documentation of all completed training and certifications for each individual employee.
- Provide leadership in hiring, training, and managing O&M Department staff. Create a positive, professional work environment with the department that promotes collaboration, mentorship, and growth. Review staff performance to ensure established department protocols, standards, and work expectations are met.
- Must secure and maintain FDNY Certificates of Fitness as assigned.
- Assist Director of City Zoos Operations with coordination of designers, engineers, contractors, and vendors engaged in capital projects at Queens Zoo as requested.
- Represent WCS in a professional manner. Represent Queens Zoo in internal meetings and external meetings with outside agencies and other cultural institutions as assigned.
Internal Qualification RequirementsMinimum five years of facilities management experience as a facilities maintenance manager or supervisor. A bachelor’s degree in facilities management, engineering, architecture, or similar field preferred.
Technical knowledge and direct experience with plumbing, carpentry, electrical, HVAC, utilities, BMS, general building and site construction. Additional working knowledge of exhibitry and/or life support systems preferred.
Demonstrated ability in project management including planning, implementation, completion, and assessment. Ability to prioritize and manage multiple concurrent activities.
Effective communication and interpersonal skills. Must be a team builder and mentor for staff.
Proficient with facility management/work order software and Microsoft Office suite of software.
Ability to secure and maintain required FDNY Certificates of Fitness within the first 6 months of employment.
Physical Demands
The position requires work in office environments as well as outdoor work in all weather conditions. Tasks require manual dexterity and ability to safely use tools (e.g. computer keyboard, copiers, and hand tools). Knowledge and ability to operate equipment and systems (e.g. tractors, compressors, generators, lifts). Some tasks require climbing, kneeling, bending, navigating uneven terrain, and moderate lifting up to 50 pounds.
Workplace Conditions and Environment
The workplace conditions and environment of the role include working indoors, closely with others, and/or alone, exposure to excess noise, operating power tools and equipment, and use sharp tools and equipment.
Equal Employment Opportunity Disclaimer
WCS is an equal opportunity employer, and the organization complies with all employment and labor laws and regulations that prohibit discrimination in hiring and ensures that candidates from all backgrounds are fairly and consistently considered during the recruitment process. We are dedicated to hiring and engaging in a diverse workforce. We are committed to cultivating an inclusive work environment and looking for future team members who share that same value. The organization provides equal employment opportunities for all qualified candidates. The organization does not discriminate for employment based on gender, race/ethnicity, religion, color, national origin, sex, age, disability, marital status, sexual orientation, citizenship status, caste, genetic information or any other covered status or characteristic protected by laws and regulations/and similar categories.
It is everyone’s responsibility to ensure that we do not tolerate discrimination or harassment based upon a person’s membership in one of these protected categories in areas such as recruitment, selection, job assignment, supervision, training, promotions, promotions, job grading, transfers, termination, compensation, benefits, educational opportunities, WCS sponsored recreational activities and facilities. The organization complies with the spirit and intent of relevant local laws and WCS’s employment policies. Note that the salary offer will reflect the selected candidate’s individual experiences, skills and qualifications, internal equity, work location and country of work.
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