How you will contribute as part of the TRCA team:
The Site Representative provides support to third-party partners operating on a TRCA site to ensure the safety of TRCA facilities and assets. They also assist with operational requirements during and outside of regular operating hours.
Major Responsibilities:
Builds relationships with partners licensing or utilizing TRCA site/space while ensuring safety of TRCA assets.
Be available to third-party partners throughout the shift to assist them in achieving their goals
Ensures partners follow all TRCA protocols for site use
Patrols site and provide oversight of the facility and assets
Provides staff support for operational requirements outside of regular site operating hours
Opens the site, and ensures it is closed and secured following the group’s departure
Implements all safety and security measures including responding to emergency situations
Liaises between partner groups, guests, TRCA staff and with onsite security where applicable, to address challenges
What will you need to succeed:
Education (degree/diploma/certifications/licenses)
High school diploma
Valid Standard First Aid & CPR/AED Level C Certification
Experience
1+ years of experience in customer/client services
Knowledge/Skill/Ability - Competencies
Strong communication skills to provide clear and concise communication in both non-emergency and emergency situations
Demonstrates responsiveness to internal and external customer requests and needs
Demonstrated ability to proactively identify problems in a timely manner, seeking the appropriate level of support to solve issues
Proficiency in MS Office suite including online software such as MS teams, WebEx, and SharePoint
Strong interpersonal skills and experience working as part of a team
Demonstrated ability to manage time and work independently.
Ability to lift objects up to 20kg
Must be flexible to work all required shifts, including weekends, holidays, late nights, and early mornings
