DescriptionMercier Consultancy MD is thrilled to offer an exciting opportunity for German Speaking Customer Service Representatives for a leading Sustainability & Green Energy Company. This role is perfect for individuals who are passionate about environmental issues and committed to promoting sustainable practices. As a customer service representative, you will engage with customers in German, providing them with essential information and support related to green energy products and services.
Key Responsibilities
- Handle customer inquiries regarding sustainable products, energy solutions, and services via phone, email, and chat in German.
- Provide detailed information on green energy options, pricing, and benefits.
- Assist customers with the installation process, service requests, and troubleshooting issues.
- Resolve customer complaints and inquiries promptly, ensuring a positive experience.
- Document all customer interactions accurately in the CRM system for record-keeping and follow-up.
- Collaborate with internal teams to facilitate service delivery and customer satisfaction.
- Stay informed about industry trends and company initiatives to provide relevant assistance to customers.
Requirements - Fluency in German (both written and spoken) is essential; knowledge of English is a plus.
- Experience in customer service, preferably within the sustainability or green energy sector.
- Strong communication skills and the ability to convey complex information clearly.
- Excellent problem-solving abilities with a customer-focused mindset.
- Ability to manage multiple inquiries effectively in a fast-paced environment.
- Familiarity with CRM systems and general office software is desirable.
- Willingness to work flexible hours, including evenings and weekends as necessary.
Benefits - Competitive Monthly Salary
- 2 Extra Salaries Per Year
- Fully Paid Relocation Package
- Fully Paid Training
- Health Insurance
- And Much More...
