Job Title: Guest Services Team Lead
Division / Department: Retail Operations / District Shops
Status: Regular, Part-time, hourly
Pay: $18.11 per hour
Reports to: District Shops Manager
Benefits: Amenity Passes, Parking and eligible for Holiday pay
Retirement: State Employee Retirement System (GDCP)
Closing date: Open until filled
To Apply: Fill out the application completely and attach your resume, a cover letter is optional and encouraged. Incomplete applications or applications without accompanying documents when required will not be considered. Applicants are highly encouraged to include and communicate their relevant skills and experience for this role.
Jekyll Island is dedicated to maintaining the delicate balance between nature and humankind through conservation, education, and preservation. Surrounded by salt marshes, expansive oceanfront, and ancient maritime forests, it is situated within the chain of the Golden Isles and just a few miles from St. Simons Island, Sea Island, and Brunswick. As a State Park, Jekyll Island is a coastal haven where nature and humans peacefully co-exist.
Job Summary:
The Jekyll Island Authority is hiring a few Guest Services Team Lead positions to assist the Manager with all daily operations of the District Shops, including 31-81, North Pole South, and Georgia Grown. Responsibilities include providing exceptional customer service, shop supervision, inventory control, training and motivating staff, and maintaining accurate accounting records. This is a part-time position working up to 30 hours per week, including evenings, weekends, and holidays.
Description:
- Assists District Shops Manager supervise employees: including encouraging and motivating staff in sales and customer service.
- Demonstrates proficiency and accuracy in operating point-of-sale.
- Assigns employee lunch & breaks to effectively manage day-to-day activities.
- Identifies current and future customer needs by establishing a rapport with customers.
- Ensures availability of merchandise by replenishing store stock levels daily.
- Resolves customer inquiries and complaints in a professional and timely manner.
- Assists in inventory counts, identifies shortages or surpluses and reports all discrepancies to the Manager.
- Protects employees and customers by providing a safe and clean store environment.
- Maintains the stability and reputation of the store by complying with legal requirements.
- Assists with briefing all guest services staff is aware of changes at the beginning of each shift.
- Enforces program, operational, and personnel policies and procedures.
- Prepares daily store deposit and daily revenue reports. Ensures that all store accounting reports are accurate and submitted promptly.
- Responsible for ensuring proper PCI compliance as required by credit card regulations.
- Responsible for maintaining proper cash controls in the gift shop and ensures all staff follows proper cash and credit card handling policies and procedures.
- Contributes to the team effort by striving for increased store sales while promoting awareness of the museum and its purpose.
- Performs other duties as assigned.
Minimum Qualifications:
- Completion of a high school degree or a recognized equivalent. Associates Degree or higher is preferred.
- 2 – 4 years retail store experience required, supervisory experience preferred.
- Must be outgoing, personable, and friendly.
- Must love working with people with the ability to provide positive customer service.
- Must have ability effectively communicate and present information to customers, peers, and all levels of management.
- Computer skills required, Excel a must!
- Flexible schedule required including evenings, weekends, holidays, and occasional evenings.
- Must be able to work in the shops and interact with guests.
Physical Activities/Requirements:
- Exert up to 50 pounds of force occasionally, up to 20 pounds frequently, and/or up to 10 pounds constantly to move objects.
- 90% of the typical work day will be spent standing.
- Between 25 and 50% of the day will be spent walking, lifting, grasping, feeling and climbing, pushing, and pulling.
- Less than 25% of the day will be spent climbing, stooping, kneeling, crouching, and crawling.
- Less than 10% of the day may be spent sitting.
- Sensory abilities required include vision, hearing and touching with more than 50% of the day spent communicating; talking and hearing.
- Must have visual clarity to determine accuracy, neatness and thoroughness of work assigned as well as close visual clarity to prepare, analyze data and figures and operate and view a computer.
- Majority of work will be performed within an indoor office environment. Typically work is not conducted in adverse environmental conditions.
- Noise level is considered quiet to normal.
This description of job responsibilities is intended to reflect the major responsibilities and duties of the job but is not intended to describe minor duties or other responsibilities as may be assigned from time to time.
This position is subject to close at any time once a satisfactory applicant pool has been identified. Applicants who complete the online application process will receive an email receipt of submission to the email address provided. If email confirmation is not received, applicant may contact Human Resources at 912-635-4024 for confirmation, however, due to the volume of applicants received, we are unable to provide information on application status after receipt. Applicants who need assistance to accommodate a disability may request and accommodation by contacting Human Resources at 912-635-4024.
All qualified applicants will be considered but may not necessarily receive an interview. Incomplete applications or applications without accompanying documents when required will not be considered. Selected applicants will be contacted for the next steps in the selection process. Successful completion of background check is required including credit when applicable to the position. Relocation expenses are not authorized, applicants should consider this when applying.
Jekyll Island Authority is an Equal Opportunity Employer. The Authority supports equal employment opportunities for all persons without regard to race, color, religion, sex, national origin, age, veteran status, or any other status protected by law. The Jekyll Island is a Drug-free Workplace.
