Microsoft 365 Administrator

The Green Technology Group • Full-time • Remote ((Multiple States)) • 1w ago

Microsoft 365 Administrator
Location: Remote
Type: Full Time
Minimum Experience: Experienced
Security Clearance Level: Ability to pass a background check
Military Veterans and individuals with disabilities are encouraged to apply!
The Green Technology Group, LLC (TGTG) is seeking a talented & experienced Microsoft 365 Administrator

Job Description

Essential Duties & Responsibilities

Role Overview:

We are seeking an M365 Administrator with experience in operations and maintenance of systems and or networks. This position will be part of a team supporting an Enterprise Messaging and Collaboration Services (EMCS) (EMCAO) infrastructure that provides National-level e-mail and collaboration services for approximately 300,000 Veterans Administration customers located across all 50 States and Puerto Rico. The support for M365 application suite to include: Microsoft Messaging/Outlook, Azure Rights Management Services (RMS), Teams, OneDrive, and SharePoint under the Microsoft 365 tenant. Active Directory (AD) includes System Center Configuration Manager (SCCM), Intune, Public Key Infrastructure (PKI) and all other AD related products. Requests for support of these applications are submitted to Administrators through Service Now tickets or email.
We are looking for someone who will provide quality support to our clients by providing the insight, expertise, and dedication to ensure mission success. We are considering individuals who possess technical skills, a proactive approach, and a positive attitude.

Essential Functions and Job Responsibilities:

Provide Tier III/IV support of the VA EMCS environment.
Answer incoming Incident Priority calls from the VA Enterprise Service Desk (VA-ESD), triage and resolve issues. Examples include but are not limited to Microsoft Outlook, Account AD Domain Moves, Password Resets, Shared Mailbox, using PowerShell for administration, and more).
Resolve National EMCS Tier III/IV tickets.
Apply Exchange administrator skills to resolve enterprise-wide problems.
Monitor and Maintain network performance and report on complete EMCS infrastructure.
Responsible for all assigned trouble tickets from creation to resolution
Troubleshoot issues ranging from basic issues to email related issues for Executive level users.
Great customer service skills
Able to work in a fast-paced environment.

Required Skills & Experience

Essential Functions and Job Responsibilities:

Provide Tier III/IV support of the VA EMCS environment.
Answer incoming Incident Priority calls from the VA Enterprise Service Desk (VA-ESD), triage and resolve issues. Examples include but are not limited to Microsoft Outlook, Account AD Domain Moves, Password Resets, Shared Mailbox, using PowerShell for administration, and more).
Resolve National EMCS Tier III/IV tickets.
Apply Exchange administrator skills to resolve enterprise-wide problems.
Monitor and Maintain network performance and report on complete EMCS infrastructure.
Responsible for all assigned trouble tickets from creation to resolution
Troubleshoot issues ranging from basic issues to email related issues for Executive level users.
Great customer service skills
Able to work in a fast-paced environment.

Minimum Requirements:

Bachelor's Degree in Computer Science, Electronics Engineering, or other engineering or technical discipline is preferred; 8 years of additional relevant experience may be substituted for education
5-8 years of experience as a System Administrator or similar role

Years of Professional Experience:

Bachelor's Degree in Computer Science, Electronics Engineering, or other engineering or technical discipline is preferred; 8 years of additional relevant experience may be substituted for education
5-8 years of experience as a System Administrator or similar role

TGTG is an equal opportunity employer. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.

Revised 12/24