The Manager is responsible for the financial and operational activities of the Customer Charged service program, fitting & meter service departments within the Southern Connecticut Gas Co. service territory. The manager ensures the proper execution and completion of all gas emergencies and customer-facing work. The manager will be expected to lead their team to meet all safety, customer service, & emergency response goals. Develops and implements programs and procedures that ensure the safe and reliable delivery of natural gas from the meter to the burner tip.
MAJOR ROLES AND RESPONSIBILITIES (Scope of work - range of responsibilities):
- Directs the coordination and general oversight of supervisors and field personnel within service territory associated to all customer-facing meter service activities.
- Oversees emergency response operations within the company’s territory.
- Execute all work tasks in compliance with Company, Federal and State policies, and regulatory requirements, including PURA reports.
- Responsible for all compliance driven Meter service programs (Inside meter inspections, Meter exchanges, regulator inspections).
- Responsible for maintaining Charge Customer Service & meter service budgets.
- Develop and maintain ongoing programs to increase operating efficiencies, promote safety, identify best practices, and reduce operating maintenance and capital construction costs.
- Represents the Company before governmental, regulatory bodies, and other public forums, as required.
- Develop and recommend long/short-range objectives and programs, to attain customer service targets.
- Assures that an effective working relationship with bargaining units continues.
- Provide area leadership to encourage interdepartmental communication and cooperation in support of all company objectives.
- Develop a strong supervisory team and promote individual growth among employees.
- Perform other duties and special projects as assigned.
Education & Experience Required:
- Minimum of 10 years of experience in natural gas industry with focus on customer interactions.
- Thorough Knowledge of gas utilization equipment repair & maintenance, engineering disciplines, including knowledge of Federal, and state regulations.
- 5+ years of team leadership experience, driving team performance, engagement, and accountability.
Skills/Abilities:
- Knowledge of DOT and PURA regulations.
- Able to coordinate, focus, and direct employees in analyzing complex problems and implementing courses of action.
- High-level analytical, organizational, interpersonal, communications, and leadership skills.
- Must be available outside of regular scheduled hours to work storms, emergencies, and/or critical assignments.
- Avangrid Employees may be assigned a system emergency role.
Mobility Information:
Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.
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