Title: Manager, Programs & Projects
Reporting to Manager, Remittance Processing & Payments
The Manager, Programs & Projects in the Remittance Processing & Systems group will be responsible for leading, supporting, managing various payment and remittance related projects. Belonging to the Remittance Processing & Systems team the program manager will work with internal team members as well as multiple departments across all Operating Companies as well as external business partners to deliver best in class customer services. This includes creating and maintaining key performance indicators, records retention, regulatory reporting, and rate case support.
Key Responsibilities:
- Provides leadership on various programs, projects, and RFPs for Remittance initiatives.
- Prepares plans and budgets for programs and projects. Monitors progress against plans and reports to senior management. Manages contract resources as required.
- Coordinates efforts of cross-functional project teams and across operating companies. Holds regular program/project status meetings. Delivers on-strategy, on-brand, on-time, on-budget results.
- Effectively communicates with executives for decision making outside of day-to-day program/project team activities.
- Coordinate discussions of Customer Service Performance goals and propose scenarios for operational performance.
- Identifies and initiates requests for enhanced system/application functionalities to meet customer service and regulatory obligations, with a focus on automation where possible.
- Leads teams to accomplish day-to-day goals and provides expertise and immediacy of decision making. Holds project team members accountable for results.
Required Qualifications:
- Bachelor’s Degree in business or related field required or 8 years related work experience.
- Demonstrated track record as a program and project manager, particularly leading cross-functional teams on unique and complex projects with high visibility.
- Strong analytical skills to identify and propose enhancements to systems and processes.
- Strong interpersonal skills.
- Good written and verbal communications skills.
- Strong negotiation skills.
Competencies:
- Growth & Continuous Improvement
- Initiative & Change
- Focused on Results
- Customer Centric (internal and/or External)
- Communication
- Collaboration
Mobility Information
Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.
AVANGRID’s employment practices and policies are geared to hiring a diverse workforce and sustaining an inclusive culture. At AVANGRID we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law. If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at careers@avangrid.com.
