Job Description
Food Service Worker Supervisor
Department: Restaurant Services
Title: Food Service Supervisor
Employment Type: Temporary / Seasonal
Status: Non-Exempt
Pay Rate: $18.00/hour (Depending on Experience)
Reports To: Full time management and Temporary Assistant Manager
Schedule: Wednesday – Sunday OR Saturday – Wednesday
Hours: Must be able to work weekends, holidays and nights (winter season specific); weekday hours also available, dependent on weather and guest attendance; schedule subject to change through the spring, summer & winter. Hours are subject to change on short notice depending on weather and needs of the business
Overview of Responsibilities
Assist in leading the daily operation of the restaurant facilities.
Enforce WCS procedures and checklists for maximum daily efficiency.
Set up and break down workstations
Maintain a clean and sanitary workstation
Knowledge of food products, identification and acceptable level of food quality
Rotate and change food holding containers as needed.
Must know methods of food preparation, cooking times, and portion sizes to ensure food is prepared according to recipe.
Ability to evaluate food quality and preparation by tasting
Ensure all food produced is tracked in POS system
Cuts/slices meat and produce to be used in production.
Responsible for ensuring proper portion sizes in all phases of production.
Assist in other areas of production as needed
Ensure safety protocols are met at all times
DESCRIPTION:
Lead Teams and create teams
Assist in the training of staff members within your assigned location(s) consisting of, but not limited to: customer service, food handling, equipment knowledge, routine cleanliness and maintenance, daily production logs, WCS restaurant policies & procedures, etc.
Communicate daily break schedules to staff members and cover open positions when necessary
Assign work & kitchen priorities as the business or management dictates
Sales & Service
Supervise the daily operation of assigned location(s) and staff to achieve all targets.
Responsible for the timely and accurate resolution of any customer complaints
Maintain inventory controls to ensure that society funds are handled in an accurate and secure manner that conforms to departmental policies and procedures
Routine Maintenance
Ensure that the food presentation area is fully stocked, organized, consistent, exciting and visually appealing.
Ensure that all work locations are neat, clean, organized and safe.
Adhere to all Federal, State and Local labor laws and standards for food preparation, presentation, sanitation and storage.
Food Quality
Enforce WCS provided portion size for all products sold. Ensure proper menu builds while reducing waste and shrinkage of assigned location(s).
Prepares quality food items according to standardized recipes and instructions in a timely fashion
Collaborate
Establish and maintain a collaborative working relationship with all staff.
Maintain general knowledge of park attractions and amenities to provide superior customer service.
Follow all WCS rules and regulations.
Administrative
Assist in the preparation of reports as needed.
Perform other duties as assigned.
Ensure daily logs are properly filled out and filed away
PERKS of Working with Us:
Free employee access to 5 Parks: surround yourself with animals of all kinds and getting the opportunity to interact and engage with like-minded individuals
Complimentary Guest Park 5 Tickets + 1 Complimentary Parking (After 45 days)
Company provided uniforms
Park Discounts on Merchandise, Food purchases, Memberships and Daily Complimentary Meal
Access to online learning and tuition discounts with Monroe College
Earned Paid Sick Time (when reached a total of hours)
Employee Assistance Program
Free Banking
Qualification Requirements
Qualifications
All candidates must possess the following:
Strong written and verbal communication skills
A positive and outgoing demeanor
Characteristics of a proven leader with attention to detail
Basic Computer usage
Must be able to work well among others in a positive environment
Basic math skills
Ability to frequently move objects weighing up to 50 pounds
Prior food preparation experience preferred, but not required
NYC Food Handlers Certificate preferred, but not required. Must be willing to obtain it within first 45 days of employment
Able to delegate and assign tasks in a high-pressure, high-volume environment.
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