What's unique about our Community Management role?
Our Community Managers are a super star squad, first in line on all social channels (X, Bluesky, Facebook, Instagram, Tiktok and LinkedIn) to offer customer support and care.
Social media is the shop window for the brand. You'll be delivering world-class customer service on a public stage, so you need to be confident working with senior leadership to creatively solve the hardest complaints at pace.
You'll be some of the first to respond to breaking news & crises alongside the PR & marketing team, so you'll need an instinct for risk to protect our brand.
You'll be Octopus experts, we aim for one touch fixes - anything you pick up for a customer you'll be able to fix, no matter the depth of the rabbit hole you'll have to go down, there's no passing from function to function here.
Finally, our social has a unique community of superfans. You'll need to love talking to people, getting geeky about smart tariffs & tech, and fostering a strong relationship with our most engaged customers.
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What we expect- Avid appetite to learn - energy industry experience is preferred (it's a complex world and means you can hit the ground running more), but we're a team constantly seeking out new information and trying to learn more
- Confidence in flexibility - unusually for Octopus, this is a 100% remote role. We look after customers 8am to 10pm, 7 days a week and you'll have a mix of shifts.
- We do often leap in to support customers and team around those times, so if you're very keen on firm barriers between life and work, this might not be for you
- Comfortable working remotely - able to build relationships via chat and zoom, and look after other team members as well as customers
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If this sounds like you then we'd love to hear from you.
Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.
