Description
Do you want to work to make Power for Good?
We're the world's largest independent renewable energy company. We're driven by a simple yet powerful vision: to create a future where everyone has access to affordable, zero carbon energy.
We know that achieving our ambitions would be impossible without our people. Because we're tackling some of the world's toughest problems, we need the very best people to help us. They're our most important asset so that's why we continually invest in them.
RES is a family with a diverse workforce, and we are dedicated to the personal professional growth of our people, no matter what stage of their career they're at. We can promise you rewarding work which makes a real impact, the chance to learn from inspiring colleagues from across a growing, global network and opportunities to grow personally and professionally.
Our competitive package offers rewards and benefits including pension schemes, flexible working, and top-down emphasis on better work-life balance. We also offer private healthcare, discounted green travel, 25 days holiday with options to buy/sell days, enhanced family leave and four volunteering days per year so you can make a difference somewhere else.
The Position
You will provide comprehensive technical, administrative and user support to a range of Cloud and Commercial Off-the-Shelf business systems that underpin our Human Resources, Finance, Asset Maintenance, Health & Safety, Quality, Engineering and Customer Relationship Management processes.
Your day-to-day work will involve hands on resolution of incidents and fulfilment of user requests.You will engage with solution vendors to identify and recommend improvements and upgrades to products and services and provide a level of solution design and delivery for small projects. You will engage and collaborate with teams from the business, IT infrastructure and security teams, and with colleagues in the Americas, Europe and Australia to ensure that RES business systems are stable, secure and optimally configured and adapted for maximum value and adoption.
Organisational Context
Holding a Group role, but with a focus on the needs of the EMEA markets, the candidate will work closely with regional IT leads and global IT teams to develop and implement projects and activities in support of RES business targets.
Key Accountabilities
On a technical level this role is responsible for a wide range of operational and change related responsibilities including but not limited to the following:
- Providing Level 2 application support, ensuring high quality of service and using service management tools (ServiceNow) to facilitate resolution of incidents and requests
- Working with vendors to support deployments, upgrades and configuration changes within their services
- Supporting adoption of systems by providing guidance on the systems, training as required, and participating in user groups, supplier meetings and other forums.
- Participating in testing process for applications implementations and changes
- Monitoring application platform services and ensuring availability, capacity and performance expectations are met
- Write clear procedures and troubleshooting guides for use by other support team members as required
Skills you will need
- Excellent customer service and ability to interact successfully with people in a customer-facing role
- Logical problem-solving skills
- Proven written and verbal communication skills
- Ability to prioritise a multifaceted workload
- Curiosity and a desire to resolve technical problems
- Self-motivation
- Technical troubleshooting skills
Knowledge you will have
Knowledge of SaaS based and N-Tier business systems and their integration into enterprise IT environments, including
- Reporting techniques
- Application configuration and extension
- Database management techniques
- Application integration techniques and API-led integration
- Data management techniques and practices
- Test and release processes
- The ability to communicate complex issues to non-specialists
- Familiarity with the ITIL service delivery framework (Foundation certification preferred)
- Some experience with M365/O365 platform services and Microsoft Azure would be well regarded
- Single Sign On, identity and access configurations
Prior knowledge of some of the following systems, or market-recognised alternatives serving a similar purpose: IFS, Cornerstone on Demand, VelocityEHS, Salesforce, Autodesk Vault, JobVite, AvePoint, Access SelectHR, Boomi.
Experience you have
- Demonstrated ability to take the initiative and operate proactively
- Experience of supporting systems and transitioning from projects
- Demonstrated ability to operate successfully to tight timescales
- A board range of enterprise business systems including one or more of ERP, Enterprise Asset Management, HR/HCM, Analytics, CRM, Collaboration, Health & Safety, Computerised Maintenance Management Systems (CMMS), Health & Safety
Qualifications you have
- ITIL foundation
- Relevant technical qualifications
- Relevant degree or similar
At RES we celebrate difference as we know it makes our company a great place to work. Encouraging applicants with different backgrounds, ideas and points of view, we create teams who work together to solve complex problems and design practical solutions for our clients. Our multiple perspectives come from many sources including the diverse ethnicity, culture, gender, nationality, age, sex, sexual orientation, gender identity and expression, disability, marital status, parental status, education, social background and life experience of our people.
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