JOB SUMMARY: This position provides IT customer service to multiple parks and historic sites in the Massachusetts Area. MAJOR DUTIES: This position is a shared resource between multiple parks and will require the selectee to operate a government vehicle to drive to each of the following locations as needed: Adams National Historical Park (Quincy, MA) Frederick Law Olmstead National Historic Site, John Fitzgerald Kennedy National Historic Site (Brookline, MA) Longfellow House-Washington's Headquarters National Historic Site (Cambridge, MA) Salem Maritime National Historic Site (Salem, MA) Saugus Iron Works National Historic Site (Sagus, MA). Major Duties: Provides assistance and support for assignments and projects relative to the delivery of customer support services. Diagnoses and resolves recurring problems in response to customer reported incidents; and reports, responds to, and resolves customer requests. Installs, configures, and tests software on customer workstations; and installs, configures, upgrades, and troubleshoots hardware and software components. Assists teams responsible for planning and delivering a full range of customer support services to the organization. Presents formal and informal training, guidance, and assistance to customers. Duties will be developmental in nature when filled below the full performance level. IMPORTANT: Click the 'Apply for this job' button to view a complete job description.
