POSITION DESCRIPTION
The Billing Associate will partner and communicate with Billing, Sales, Transportation, and Accounting teams. This role consists of providing excellent Customer Service by email and phone regarding daily needs and expectations. Balcones is a growing company looking for driven candidates who are ready to grow individually and professionally.
Essential Duties and Responsibilities
- Recycling Industry is fast paced, and every day will have its new challenges. Must be able to handle efficiently and respectfully.
- Managing multiple lines of communication- in person, phone, email, video chat
- Responding to customer emails, regarding bill pay, taking payment by phone, updating contact/billing info, change in service frequency, or adding services.
- Quick Learner of company programs (CieTrade,Ez Shred) and customer base
- Act as a liaison between all our teams and be able to work with multiple departments
- Prorating charges (math skill required)
- Setting up new Accounts and associated billing
- Account management/ maintenance and processing any changes the customer needs
- Creating purchase orders
- Providing new customers with informational documents pertaining to new service
- Work closely with accounting to review and manage invoices
- Oversees subcontracted accounts (ticket reconciliation and billing, creating credit memos as needed, creating and importing invoices.) working with Accounts Payable to get sub accounts paid
- Uploading Invoices to different customer portals
- In this role being able to understand quickly what the customer needs and get it done. A driven personality and self-starter mentality will thrive in this position
OTHER DUTIES
- All job requirements in this job description provided indicate the minimum level of knowledge, skills, and/or abilities deemed necessary to perform the job competently. Job descriptions are an overview of the duties, responsibilities, and requirements of the position. Employees may be required to perform other job-related assignments as requested.
REQUIRED SKILLS AND ABILITIES
- Ability to work independently and willing to make difficult decisions
- Makes sound judgements in the absence of detailed instructions
- Excellent analytical and critical thinking skills
- Must clearly communicate directions and speak effectively
- Ability to work successfully with all levels of management, employees, external vendors, and other business associates
- Working knowledge of Microsoft Office Suite (Excel, Word, Outlook, OneDrive, SharePoint, Teams, etc.)
- Ability to prioritize and take immediate action on high-priority tasks
- Experience with Cie Trade preferred
EDUCATION AND EXPEREINCE
- 6+ months of Customer Service Experience and dealing with Customer needs
- Recycling Industry knowledge preferred but not required
WORKING CONDITIONS AND PHYSICAL REQUIREMENTS
- Regularly use hands and fingers to handle or operate objects, tools, or controls, and reach with hands and arms
- Frequently required to sit, walk, stand, climb, balance, stoop, squat, kneel, crawl, speak and hear
- Must frequently lift and/or move up to 20 pounds
- Vision abilities include close, distance, color, and peripheral vision, depth perception and ability to adjust focus
- The noise level in the work environment is usually moderate
Balcones Resources is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Balcones is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Balcones are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Balcones will not tolerate discrimination or harassment based on any of these characteristics.
