Summary: The Scale House Attendant serves as the first point of contact for customers depositing material at the facility; calculates payments, checks loads, and ensures the safety of the customers and other employees through observation of safety rules and regulations.
Essential Duties and Responsibilities
Greets customers, directs customers and other traffic, and answers questions accurately.
Correctly calculates payments for customers.
Ensures that incoming loads are safe and do not contain any inappropriate material.
Ensures that customers and employees conduct all business in a safe manner and wear all required Personal Protective Equipment (PPE).
Provides general upkeep of the Scale House.
Completes all administrative tasks including regular filing and completion of required reports.
Keeps management fully informed of all problems or matters requiring his/her attention.
Attends company sponsored training and meetings as directed.
Performs other duties as assigned, including data entry and minor customer service responsibilities.
Good customer service skills to meet and exceed customer expectations; acts in a professional, courteous and cooperative manner towards customers and co-workers; works with a sense of urgency.
Good time management skills to ensure assigned responsibilities are completed effectively and on time.
Maintains a positive attitude and behavior, demonstrates a feeling of pride in work, adheres to work schedule, and strives to achieve all goals.
Adaptable to changes in the work environment, schedule, etc. Change approach or method to best fit situation.
Ability to adhere to Company policies and rules set forth: promotes the Company’s safety standards: does not take inappropriate risks.
Must be able to work weekends, holidays, and/or overtime as required.
Follow all required safety policies, processes and procedures.
Perform other job-related duties as assigned. The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.
Supervisory Responsibilities
No supervisory responsibilities.
Minimum Qualifications
High school diploma or GED.
Must successfully complete all applicable pre-employment screening.
Preferred Qualifications
Bilingual English/Spanish.
Excellent verbal, written and analytical skills.
Computer skills - MS Office, Typing Skills.
Proficiency in data entry, ten-key and MS Excel.
· Good organizational and multitasking skills and the ability to prioritize work and time.
Language Skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals, communicate, understand, and respond to questions.
Physical Demands & Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job and of the work environment that the employee will encounter.
While performing the duties of this Job, the employee is regularly required to sit, stand, talk, bend, reach, pull or listen. The employee must occasionally lift and/or move up to 50 pounds. Employee should notify supervisor or others if help is needed in lifting heavy objects. Work is performed inside in a scale house.
