DescriptionAre you passionate about providing technical support to customers and turning their challenges into success stories? Can you envision yourself as the go-to expert for clients, ensuring their satisfaction at every step? Then, embrace this opportunity to work with cutting-edge technologies in the renewable energy industry. Join us as a Customer Service Engineer. Together we can drive a greener tomorrow!
What to expect?
As a Customer Service Engineer, you will act as the primary contact for our customers, providing technical support on our cloud solutions designed to monitor renewable energy assets.
This Position will be based in our DNV office in Mexico City, Mexico
What You'll Do
- Manage the requests sent by customers about Networking, Dataloggers, Device Communications,
- Provide technical support through emails and calls to our customers,
- Implement project modifications based on customer needs,
- Create and modify electrical and single line diagram (AutoCAD),
- Manage internal documentation,
- Set-up GPM platforms (Web Portal, GPM Plus, GPM Scada and Horizon),
- Detect errors and support the improvement of QUALITY.
The team awaiting you…
You will join Cloud Solutions, where we design, develop, and operate the best in class cloud-based platform for renewable energy assets such as wind, solar, and storage. Our expertise lies in delivering modular digital solutions and advanced analytics enabling both our internal and external customers, and strategic partners, to seamlessly consume and produce innovative data-driven solutions and services. Our goal is to empower asset owners and managers in remote monitoring, performance assessment, predictive diagnostics, and operational optimization of their diverse renewable energy portfolio.
Responsibilities- Generous PTO (Vacation, Sick Days, Company Holidays, Personal Days)
- Vacation bonuses pay
- Group health insurance plan
- Group retirement plan with company match
- Education reimbursement program
- Company-provided life insurance plan
- Food Vouchers
- Flexible work schedule with hybrid/remote opportunities
**Benefits may vary based on position, tenure, location, and employee election
How We Do It
We Care, We Dare, We Share
DNV is a proud equal-opportunity employer committed to building an inclusive and diverse workforce. All employment is decided on the basis of qualifications, merit, or business need, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Please visit our website at www.dnv.com
QualificationsWhat Is Required
- To thrive and succeed, we expect you to have:
- University degree in a technical field such as Informatic Systems Management, Electronics Engineering, Telecommunications or similar,
- Minimum 3 years in a customer-facing role (e.g., Helpdesk, Customer Success, Customer Service, Technical Support) or experience providing technical assistance to customers,
- A proven track record of managing customer relationships,
- The ability to write technical reports and effectively communicate with customers following troubleshooting and support actions in renewable energy plants,
- Strong written and verbal English communication skills
- We conduct pre-employment background screening
What Is Preferred
- And if you’ve got these in your back pocket, consider it a bonus:
- Knowledge in renewable energy (Solar, Wind, and/or Storage),
- Proven experience working on communication networks and dataloggers,
- Industrial communication protocols,
- Knowledge of Linux operating system,
As a candidate, you excel as a team player, collaborating seamlessly with cross-functional teams. You are proactive and have a self-learning mindset. Your strong organizational and planning skills enable you to prioritize tasks effectively. Additionally, your exceptional customer-facing abilities include effective communication, active listening, empathy, and the capacity to troubleshoot and resolve issues promptly and professionally.
*Immigration-related employment benefits, for example visa sponsorship, are not available for this position*
