Provide a single point of reference within various countries & AXA AMS Application/Infra teams for all matters relating to prod & non-prod environments hosted in on-premise and cloud.
- Working in parallel with the AXA AMS Infrastructure and Application teams to provide technical support and escalation point for all end-to-end infrastructure issues and act as coordinator for all operational changes.
- To deliver and maintain day-to-day operation of Production and Non-Production Environments for all strategic, transition and transformation programs
- To contribute to a culture of delivery innovation and accountability
Managing a re-usable test environment
Key Responsibilities:
Infrastructure Operations:
- To provide a single point of reference within the team for all matters relating to IT infrastructure
- Perform/Coordinate all operational activities/changes relating to IT infrastructure, including Application Server & Data
- Evaluate, baseline the environment life cycle and process around the Environment Management processes from technical stand point
- Perform Gap Analysis of existing environment against the standards defined by AXA architects
- Define process around the Environment life cycle management based on ITIL processes
- Define KPI for the environment management services and OLA with the interfacing systems
- Create Implementation plan for various initiatives
- Manage the Non-production Environment provisioning and Release planning function to support strategy, objectives and business priorities
Stakeholder & Vendor Management
- Participate in various stakeholder meetings and gather requirements for environments
- Liaison with key AXA Stakeholders for critical decisions
- Enable discussions, approvals, etc.
- Liaise with offshore teams for statuses and monitor progress
- Maintain the contact list of all AXA and relevant stakeholders
- Maintain up-to-date Escalation matrix for all the application/Infra Vendor support which are in scope
Capacity Management
- Maintain accurate reflection of software and hardware related to infrastructure being supported by the team
- Ensuring that adequate capacity is available at all times to meet the agreed needs of the business
Establish Standards and Procedure
- Define policy and procedure for Non-Production Environment Management (e.g. configuration management, version control, data masking, security, patch management, and maintenance plan)
- Setup processes and checkpoints to gather data for the metrics and baseline the parameters for evaluations
- Design the necessary data sets at different stage of the environment provisioning process
- Setup Environment management processes and facilitate approvals of the processes
- Define environment management strategies
- Ensure Single source of truth for all environment related information
- Well-established and maintained mechanism for escalation process.
Monitoring & Reporting
- Proactive Health check to ensure ensures high availability and efficiency
- Perform Trend Analysis and suggest proactive measures
- Communication on incidents and planned downtimes to the end users
- Maintain and Report periodically on environment allocation and usage to Management
We bring together the expertise, cultural diversity and creativity and we’re committed to equal opportunities in all aspects of employment (gender, LGBT+, disabled persons, or people of different origins) and to promoting Diversity & Inclusion by creating a work environment where all employees are treated with dignity and respect, and where individual differences are valued.
We always start with our customers. As one of the largest global insurers, our purpose is to act for human progress by protecting what matters. Protection has always been at the core of our business, helping individuals, businesses and societies to thrive. And AXA has always been a leader, an innovator, an entrepreneurial company, fostering progress in all its dimensions. Our purpose also links back to the Group's roots. From the outset, AXA has been committed to acting as a force for collective good. From solidarity-based actions with AXA Hearts In Action to work on prevention issues with the AXA Research Fund and the fight against climate change, AXA has always been attentive to its social environment and embraced its responsibility as an insurer\: responsibility for taking action upstream in order to better understand risks, with one goal in mind\: to ensure better protection.
As a world-leading insurance company, we act for human progress by protecting what matters. With 153,000 employees in 54 countries working with 105 million customers, we’ve created a truly dynamic and vibrant community. Inclusion and diversity link closely with our values, and together we’re nurturing a culture of
respect, for each other, for our customers and the communities around us. Join AXA and you’ll feel like you belong, are included and can thrive. You’ll be able to shape the way you work and truly grow your potential as you seek out new opportunities, push boundaries and benefit people in critical moments of their lives. This is your chance to build the tomorrow you want. Know you can.
- Education - Bachelor’s degree in Computer Science, Computer Engineering or IT
- Related Work Experience - At least 5 years of working experience in the same role
- Understanding of Software Development Lifecycle processes
- Experienced with DevOps
- Strong understanding of capacity planning and incident management
- Self-sufficient and highly hands-on engineer
- Knowledge – knowledgeable in the following:
- System and Network Infrastructure
- Systems Administration
- Database Administration
- IT Access and Network Security
- Server Management
- CI/CD
