Provide a single point of reference within various countries & AXA AMS Application/Infra teams for all matters relating to prod & non-prod environments hosted in on-premise and cloud.

Working in parallel with the AXA AMS Infrastructure and Application teams to provide technical support and escalation point for all end-to-end infrastructure issues and act as coordinator for all operational changes.
To deliver and maintain day-to-day operation of Production and Non-Production Environments for all strategic, transition and transformation programs
To contribute to a culture of delivery innovation and accountability

Managing a re-usable test environment

Key Responsibilities:

Infrastructure Operations:

To provide a single point of reference within the team for all matters relating to IT infrastructure
Perform/Coordinate all operational activities/changes relating to IT infrastructure, including Application Server & Data
Evaluate, baseline the environment life cycle and process around the Environment Management processes from technical stand point
Perform Gap Analysis of existing environment against the standards defined by AXA architects
Define process around the Environment life cycle management based on ITIL processes
Define KPI for the environment management services and OLA with the interfacing systems
Create Implementation plan for various initiatives
Manage the Non-production Environment provisioning and Release planning function to support strategy, objectives and business priorities

Stakeholder & Vendor Management

Participate in various stakeholder meetings and gather requirements for environments
Liaison with key AXA Stakeholders for critical decisions
Enable discussions, approvals, etc.
Liaise with offshore teams for statuses and monitor progress
Maintain the contact list of all AXA and relevant stakeholders
Maintain up-to-date Escalation matrix for all the application/Infra Vendor support which are in scope

Capacity Management

Maintain accurate reflection of software and hardware related to infrastructure being supported by the team
Ensuring that adequate capacity is available at all times to meet the agreed needs of the business

Establish Standards and Procedure

Define policy and procedure for Non-Production Environment Management (e.g. configuration management, version control, data masking, security, patch management, and maintenance plan)
Setup processes and checkpoints to gather data for the metrics and baseline the parameters for evaluations
Design the necessary data sets at different stage of the environment provisioning process
Setup Environment management processes and facilitate approvals of the processes
Define environment management strategies
Ensure Single source of truth for all environment related information
Well-established and maintained mechanism for escalation process.

Monitoring & Reporting

Proactive Health check to ensure ensures high availability and efficiency
Perform Trend Analysis and suggest proactive measures
Communication on incidents and planned downtimes to the end users
Maintain and Report periodically on environment allocation and usage to Management

We bring together the expertise, cultural diversity and creativity and we’re committed to equal opportunities in all aspects of employment (gender, LGBT+, disabled persons, or people of different origins) and to promoting Diversity & Inclusion by creating a work environment where all employees are treated with dignity and respect, and where individual differences are valued.

We always start with our customers. As one of the largest global insurers, our purpose is to act for human progress by protecting what matters. Protection has always been at the core of our business, helping individuals, businesses and societies to thrive. And AXA has always been a leader, an innovator, an entrepreneurial company, fostering progress in all its dimensions. Our purpose also links back to the Group's roots. From the outset, AXA has been committed to acting as a force for collective good. From solidarity-based actions with AXA Hearts In Action to work on prevention issues with the AXA Research Fund and the fight against climate change, AXA has always been attentive to its social environment and embraced its responsibility as an insurer\: responsibility for taking action upstream in order to better understand risks, with one goal in mind\: to ensure better protection.

As a world-leading insurance company, we act for human progress by protecting what matters. With 153,000 employees in 54 countries working with 105 million customers, we’ve created a truly dynamic and vibrant community. Inclusion and diversity link closely with our values, and together we’re nurturing a culture of
respect, for each other, for our customers and the communities around us. Join AXA and you’ll feel like you belong, are included and can thrive. You’ll be able to shape the way you work and truly grow your potential as you seek out new opportunities, push boundaries and benefit people in critical moments of their lives. This is your chance to build the tomorrow you want. Know you can.

Education - Bachelor’s degree in Computer Science, Computer Engineering or IT
Related Work Experience - At least 5 years of working experience in the same role
Understanding of Software Development Lifecycle processes
Experienced with DevOps
Strong understanding of capacity planning and incident management
Self-sufficient and highly hands-on engineer
Knowledge – knowledgeable in the following:
- System and Network Infrastructure
- Systems Administration
- Database Administration
- IT Access and Network Security
- Server Management
- CI/CD

AXA Asian Market

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Environment Management Analyst