Summary: The Amusements Team Leader is responsible for assisting with the daily operations of Carousel Gardens and Storyland. The primary role of the position is to facilitate a safe and pleasant experience for all guests who come to the park. Essential Duties and Responsibilities: Other duties may be assigned- Serve as guest first point of contact for the Amusement Park/Storyland
- Respond to customer concerns and provide excellent customer service during all interactions.
- Ensure all rides are properly and adequately staffed.
- Ensure a safe experience for all guests.
- Open and/or close the facility as required by the schedule.
- Monitor and ensure satisfactory conditions and cleanliness of the entire facility.
- Monitor condition and level of inventory and equipment, process orders as necessary.
- Ensure that all labor and safety guidelines are being adhered to during park operation.
- Responding to, facilitating and/or assisting with park safety incidents as a representative of management.
- Ensure that all staff follow policies and procedures.
- Fill in as ride operator when necessary.
- Other duties as assigned.
Qualifications and Education Requirements- High school/ GED with three years’ experience in customer service
Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand for long periods of time, walk, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear. The employee is frequently required to stoop, kneel, crouch, or crawl. The employee is occasionally required to sit and climb or balance. The employee will occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Working weekends, some evenings, and holidays is mandatory. Must be willing to work a flexible schedule. The physical demands described here are those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee will be required to constantly move from one worksite to another, communicate with others to exchange information, use repetitive motions with the wrists, hands, and/or fingers, operate machinery or power tools, and operate motor vehicles or heavy equipment. The employee will be required to occasionally climb ladders, stairs, and the like, move in different positions to accomplish tasks in various environments including tight and confined spaces, remain in a stationary position, often standing or sitting for prolonged periods, and assessing the accuracy, neatness and thoroughness of the work assigned. The employee may also be required to balance, stoop, kneel, crouch, reach, push, pull, grasp, talk, or hear. Specific vision abilities required by this job may include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The physical demands will require the employee to constantly lift or move objects up to 20 lbs. and occasionally lift or move objects up to 50 lbs. Work Environment:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly exposed to moving mechanical parts, fumes or airborne particles, chemicals such as cleaning liquids, outside weather conditions, and extreme heat. The employee is frequently exposed to extreme cold, vibration, wet and/or humid conditions. The noise level in the work environment is usually normal for an outdoor environment, with occasionally elevated levels of sound during special events. Sustainability Goals: City Park employees must strive to decrease our environmental footprint by continually seeking ways to reduce waste and energy usage, care for natural Park habitat and wildlife, and to serve as models to our patrons to do the same through education and example. |
