Collections Representative
USA Waste and Recycling
USA Waste and Recycling, Inc
USA Waste is at the forefront of waste and hauling and processing - innovating every step of the way as we work to find the best solutions for safe and efficient residential and commercial services. From building the largest state of the art recycling facility in the country, powering our buildings with solar energy, and fueling our trucks with all-American natural gas, we are committed to you, our communities, and the planet.
Our story started with a single truck. In 1974, founders Guy "Sonny" Antonacci and his wife, Mary Ann, started Somers Sanitation - named after our hometown of Somers, Connecticut. Today, three generations of family and a dedicated team of professionals are leading our companies into the future. While our fleet, facilities, services, and family have all grown, we take pride in continuing to operate our businesses based on the fundamental principle that has guided us since the beginning - to provide exceptional service and innovation to the communities and people we serve.
Join a team committed to taking leaps forward to remain at the forefront of sustainability.
Some see waste. We see possibilities.
Position Summary:
The Collections Representative is responsible for collaborating with existing customers on solutions for bringing their delinquent account up to date. The Collections Representative will have high level of interaction with external customers, Sales and Customer Service. This is an in-person position in Enfield, CT and remote work arrangements are unavailable for this role.
Your Role:
- Maintained continuous follow up with customers to obtain timely payment.
- Resolve undistributed cash.
- Complete appropriate paperwork for credit memos, refunds, and account adjustments.
- Complete and provide account reconciliations.
- Facilitate across departments on behalf of the customer for disputed invoices.
- Partner with Sales, Customer Service, Billing and Accounts Receivable to resolve invoice disputes or other payment issues and have services reinstated.
- Keep details collection within the system.
- Monitor and maintain orders on hold throughout each day.
- Perform final steps to write off accounts to bad debt.
- Understand and ensure compliance with internal procedures and controls.
- Communicate effectively within the team and with internal and external customers, which includes Sales, Customer Services, Dispatch, Billing, Account Receivable and Management.
- Participate in back up coverage for residential collections and when others are out of the office.
- Prepare weekly collection report for Credit Manager.
- Involvement in departmental initiatives, projects, or cross-functional training.
- Support management and company requests as needed.
- Maintains reasonable, regular, punctual attendance consistent with Company policies, the Americans with Disabilities Act (ADA), Family Medical Leave Act (FMLA), and other federal, state, and local standards.
- Adapts to changing duties, as required, based on business needs.
Your Skills:
- Ability to prioritize work in a fast-paced environment.
- Ability to communicate effectively, both verbally and in writing
- Ability to interact with customers to resolve concerns.
- Excellent attention to details and customer focus
- Capable of managing all the daily departmental activities with attention to details including timely collection of receivables.
- Strong initiative and the ability to manage high volumes and multiple tasks while also managing interruptions and working under pressure.
- Thorough knowledge and understanding of collections, transactions, and processes.
Desired Requirements:
- Associate degree or continued college work
- Proficiency with Microsoft Office such as Teams, Outlooks, Excel, and Word, etc.
This Position Features:
- Family Oriented Environment
- Excellent Benefits and Bonus Potential
Physical Demands:
Listed below are key points regarding the job's environmental demands and work environment. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.
- Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) most of the workday.
- Required to exert physical effort in handling objects more or less than 30 pounds rarely.
- This position requires on-site presence at our Enfield, CT location and remote work arrangements are unavailable for this role.
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