This could not be a better time to join Octopus Energy. We are already recognised as a global leader in the fight to decarbonise the planet by revolutionising what’s possible in energy - including investments in renewable energy supply, renewable energy generation, smart energy networks, EVs, heat pumps, etc. The government's new green initiatives and the recent investment by Al Gore’s Generation Fund will propel us further and faster.
There has never been a more important moment to join our credit risk team. The energy sector is going through a period of once-in-a-generation volatility. Businesses and households are facing higher energy prices than they ever have before. For these reasons we are looking to add to our credit risk team with this new role. This team sits at the heart of everything we do to support customers that are struggling with their bills. We’re unique because we are genuinely a hybrid of a few different skills and mindsets:
1. Data analytics is our core skillset. Everyone in the team is very strong in this area
2. We have a firm understanding of the needs of our customers and the business
3. We work closely with the tech team, because we’re a tech company, so this how we solve customer problems, efficiently at scale
4. We work closely with our operations teams who are the people that speak directly to customers
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What you'll do - Take ownership of our management of customers who are struggling with their payments
- Deep dive investigations into data in order to surface insight for decision making
- Develop our reporting suite through the latest BI tools & technology stack
- Develop our empathic approaches towards vulnerable customers
- Create strategies to identify and prevent first party and third party fraud
- Develop our machine learning models & policies that drive sophisticated decisions
- Proactively identify new areas of opportunity
- Challenge the status quo in terms of KPIs, objectives & strategy
- Communicate complex data concepts effectively and confidently
- Build great relationships with Data Science, Technology, Finance, Collections, Ops and other stakeholders
What you'll need- Excellent SQL skills
- A drive to solve problems using data
What would be a bonus:
- Python data science stack (pandas, NumPy, Jupyter notebooks, Plotly/matplotlib, etc)
- Familiarity with Git
- Data visualization tool (Tableau, Looker, PowerBI or equivalent)
- DBT
- 2-5 years experience of consumer credit risk or collections in the financial services, utilities or telecommunications industries
Why else you'll love it here- Wondering what the salary for this role is? Just ask us! On a call with one of our recruiters it's something we always cover as we genuinely want to match your experience with the correct salary. The reason why we don't advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Octopus - what's more important to us is finding the right octofit!
- Octopus Energy is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! We won best company to work for in 2022, on Glassdoor we were voted 50 best places to work in 2022 and our Group CEO, Greg has recorded a podcast about our culture and how we empower our people. We’ve also been placed in the top 10 companies for senior leadership
- Visit our UK perks hub - Octopus Employee Benefits
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